OreillyautoReviews of oreillyauto.com

Rude customer service and lack of effort in helping find a simple bolt!Manager choose to send me on a goose chase to look for the bolt that I needed instead of trying to assist me!!! Didn’t even try at all! Terrible!!! Rosenberg store on Minonite Rd!!!

Recently was issued a rewards coupon and so called wondering about the past ones. They say they can’t reissue nor issue a new coupon. I had $25 rewards expired due to landing probably in the spam folder. I’ve spent thousands at OReilly’s over the last decade. No cares about customer loyalty. But it doesn’t end there. The manager at my O’Reilly’s told me he makes a mistake every day. He sold me the wrong set of 20 lugnuts and had the audacity to be mad about him having to warranty them because they all got totaled by my foot. No concern that my wheels could have popped off because the lugnuts kept loosing. I was commuting 150 miles daily and tightening them every 75 miles until a mechanic told me I was sold the wrong lugnuts. Ignorance is not an excuse, it’s a choice.

HAD A BATTERY GO BAD 6 DAYS BEFORE THE 36 MONTH WARRENTY EXPIRED STORY IS TO LONG TO TELL BUT I GUESS EACH LOCATION DOESNT DO THE THE SAME PRACTICES.PER THE MANAGER IN LITCHFIELD PARK AZ SO I I WENT TO AUTO ZONE TO HAVE IT TESTED CAME UP DEAD BAD CELL NEEDS REPLACING SO I HAD TO SPEND $283 THAT I SHOULDNT HAD TO DONT TRUST THEIR WARRENTYS IT MIGHT COST YOU ALOT OF $ CHECK OUTMY POST ON THE. BETTER BUSINESS BUREAU FOR THE FULL COMPLAINT

Your Mobile 1 engine oil and Delco AC filters are completely out of line with competitors. Your Mobile 1 engine oil is $10.00 for 5 quarts higher that Walmart. And your AC Delco oil filters are $6.00 more expensive than Walmart. Talk about price gouging. I think this is exactly what it is.

I would like to thank keanna in Yazoo city at store 1070. She was very helpful and nice about the situation

When I was stranded out of town in Omaha, Conner went above and beyond any reasonable expectation to get me and my daughter back on the road and home safe that night. We had already waited 5 hours for a tow truck that wasn’t coming. He not only knew what was wrong, he knew how to fix the problem and did it with a very humble and generous attitude. And I am so grateful!! . His kind of dedicated service and kind heart is what is missing in the world today. Every business needs someone like him!

Incompetence at its worst. (Best?) Screwed up the simplest of transactions and they couldn’t have cared any less. I ordered a … brace yourself… can of spray paint. Paid for in-store pick up. Got email saying “ order ready for pick up.” Went there, woman couldn’t find it. After searching for it, she then asked me what the item was. She had the attention span of 2 year old, and kept going to do other things. She said maybe it was put in stock. I asked why they would put a paid-for customer item on the shelf. It just arrived. It’s not like I didn’t show up to get it. She said she didn’t process the order. I said I don’t care who processed it, I’m here to pick it up. She said what’s your phone number, I’ll call you later if I find it. I said don’t bother, just give me my money back. It would’ve been impossible for her to have cared any less. It may be a small order, but don’t sell it if you can’t be bothered. Customer service? What?

I used to go to O'Reilly's because they had employees that understood parts. Now days, they barely know the difference between a spark plug and a lug nut. Today, lady at the counter barely spoke English and seemed confused about me picking up a "special order" part that came in.