OreillyautoReviews of oreillyauto.com

They need to train their staff with proper respect and curtesy. I waited in a store and there were 4 staff but only one was helping a customer. The other 3 were just chatting away not sure if they were on a break. After about 15 mns of waiting one guy asked me if Im ready. LOL, i said that Ive been ready since I walked in! Then he gave me an attitude, with a sarcastic tone he said that he’s not there to argue. And im n my senior years. HORRIBLE!

I placed an online order at the Snow Rd location via my online O'Reilly's account which you have to sign into. I received an email via MY email address saying the order was ready for pick up. Went to the store, I was the only person in there, one associate was eating, the other just sitting there, both of them doing absolutely nothing, both male employees. For some reason it listed my wife as the pickup person, why, is beyond me, because everything is in my name. I showed them the order from my "signed in account", the confirmation email and ready for pick up email I received and that our address is the same! They refused to give me our items because I wasn't "Crystal"! I even told them the items that would be in the order because they couldn't find it, so I clearly placed the order! Apparently they were mad that I interrupted their doing nothing so they acted like azz*****! I don't know how they stay in business, all the reviews I read say the same thing, the associates are doing nothing and give EVERYONE an attitude and treat them ignorantly. They're lucky it wasn't the old me going in there because I probably would've snatched one of their narrow azz** up and shook the parts out of them! Shame on O'Reilly's for allowing this to go on! Meanwhile, Autozone online orders are always quick and smooth and don't have to deal with this drama, and the employees treat you with respect! Do yourself a favor and avoid O'Reilly's and go anywhere else!

Today, 9/1/26, was the second time going to the O'Reilly's in Tigard, Oregon. The first time the clerk was unfriendly almost to the point of being rude. I decided I would never return, but the part I needed wasn't available at NAPA so I decided to give O'Reilly's another try today. It was a big mistake. I am a female person of color with a very short hair cut. The clerk addressed me as "sir" and then tried to laugh it off to it being a long day and offering an insincere apology and then calling me "ma'am". This happened in front of another customer. It was embarrassing and humiliating. The employees at this store are the worst.

I went into an O'Reilly's Auto parts to purchase a bottle of Armor All. There were several but I wanted the original. There was an orange shelf label stating the price was $7.49. I brought the bottle to the register and the associate said $12.58 please. Then I noticed the register. The Armor All rang up for $11.99. I said to the associate that the price on the shelf label said $7.49. He went over to the shelf and removed the orange label and revealed the white label below with the $11.99 price. He turned to me and said that was a mistake and that he wouldn't honor the $7.49 price. Beware of the price games that O'Reilly is playing. I won't go there anymore after this. Isn't this against the law or something???

The worst I can't even ask do they have va part

Ordered a part online and it said part would be available for pick up in am. That turned in to 2 days. Then on top of being late I was sent the wrong part! So now I have to wait another 2 days and maybe get the correct part.This company is a dumpster fire. If you need auto parts it's best to go with Napa or even Autozone. Oreillys is a hot mess!

Grant at Oreillys in Goddard KS doesn’t belong in a customer service role. What good is a warranty on a battery that they don’t honor. If the first one was bad and this one is bad, that is what a warranty protects. Do Not Recommend!

Modern new battery six months ago two different separate mechanics. Confirmed that I have a bad battery. O’Reilly refuses to do anything. will never shop there again. Hwy 153 piedmont sc