Clare B.
A truly awful experience
A truly awful experience. First ever electric toothbrush, lasted 6 months then stopped charging. Assuming I was doing something wrong I contacted them. Was immediately told that I had a product that could be upgraded because of a known charging fault. However, that upgrade is only available in Australia (and the USA and UK). In NZ we have to post them to Auckland where they'll be assessed - how do they know they need upgrading in some countries but not in others? Will never touch them again.