Cathy
Finally some decent customer service
I had bought a large bottle or Fairy laundry liquid claiming "voted number one for sensitive skin" because I could not get my normal Surcare for weeks. I sniffed it in the supermarket (I'm funny with smells too) and it smelled fine. I used it and then was wearing it and found the smell coming off my top was making me feel ill. There is a certain perfume/scent that makes me cough and gag. Apparently sniffing the bottle is one thing but the added perfumes coming off the garment once it encountered a warm body is something else. So I rang P&G and to my happy surprise managed to speak to a real human fairly quickly. No messing. She was lovely and understanding and is sending me vouchers. This is what proper customer service used to be like before all this AI crap bot nonsense.