OptumReviews of optumrx.com

Website was down three days ago for prescriptions and prescription staus. Showed a band-aid saying they are working on it, should be fixed soon. Hah! Reported it to "customer service." Three days later the website had the same problem.

This is the Worst Pharmaceutical company there is. They change prescription status behind the scenes without a word to their customers. One moment the medication is soon to be shipped, the next it’s been placed on hold requiring a doctor preauthorization when the same doctor submitted the prescription for the medication just a short time earlier. DO NOT trust their reliability because the have none. If you can find a local pharmacy to fill your prescriptions. They are much more reliable and have a great deal more compassion.

They take 7-10 days to get my prescription filled… which should have been on auto fill and somehow they stopped filling it. No one works there to answer the phones.

This is a denial factory. It says on their website that they increase corporate profits. That means the look for any slight reason to deny anything. I work in healthcare this is one of the comps that gives healthcare a bad name. I can’t say everyone who works there is soulless, but if you put, I have a soul, on your application, it’s going in the trash.

I printed a coupon for Walmart with a price that was about $200 less than full retail. Walmart said the best they could do was take $50 off. I called Optum and they said "the coupon may not be accepted at all Walmarts". I asked, which one does and they said "we don't have a list". The coupon says "accepted at any Walmart". Total scam!!

I have been trying for the last 5-6 weeks to try and get my HSA funds transferred to my new administrator. The funds (>$100k) have disappeared from Optum, and no one can tell me where the check is or when do I expect to receive it. I have been on several calls with them and a collective hold time on phone for over 10-12 hours, spoke to numerous people including escalation to supervisors (Joe, Jerlacie, Roxy, Alex, etc. etc.) but there was extreme indifference by many/most of them. They even said they don't have any timeframe for resolving my issue. They each offered to open a case so that someone can research and resolve it, but never heard back on the resolution - note as of today I still haven't received funds. This is either extreme incompetence or total disregard for the customer. This company is a joke - BEWARE

I've been using optum for 5 years. And it is awful. My insurance requires I use them for any long term medications. I've been on the same medications for years. Yet EVERY TIME I need a refill - my doctor sends in the script - they tell me my doctor needs to give authorization. MY DOCTOR SENT THE PRESCRIPTION. I've phoned them and they promise it gets fixed but it never does. Their website is a mess and is often down or certain pages (such as order status) are broken and say please come back later. The process to get medications is so convoluted and a mess and the 'express' delivery so slow, that I've often been without very important medications for days at a time. Often leading me to be sick. They are also often out of stock of medications that most pharmacies near me have had easily available - asking me to ask my doctor to provide an alternative. On top of all of this they are often more expensive than most pharmacies.

They do not have on call pediatric doctors on the weekends. Called on a Saturday at 2:00 PM for a refill of antibiotic ear drops for a perforated eardrum. (nurse kept saying it’s Sunday) And response was if you need a prescription refilled for an acute infection you need to go to urgent care or ER. It is a huge network, not sure how an on-call physician is not part of it. Very poor continuation of care for pediatric patient.