OptumReviews of optumrx.com

cannot reach by phone, no direct contact to doctors or assistants. should have way for patients and outside suppliers {180 medical and similar} to reach in a timely manner. is optum to big to handle inquiries in a timely majner. example ostomy supplies require yearly prescriptions that have to be updated by doctor. 180 medical could not contact and i could not contact doctor

Have been getting a prescription for years using OptumRX; cost for this refill went up almost 100%; spoke with 2 customer care reps and got 2 different answers; nothing has changed with my insurance plan. Issue has not been resolved. They've got us handcuffed. Pricing appears to be solely at their discretion.

Horrible, incompetent. There is not enough room to describe the problems I've had with OptumRX. Go elsewhere but I don't know where to go

It’s more than 3 months we are trying to final authorization for a surgery that everyone knows should be done asap. Every step of the way all people involved from pcp’ consulting physics, assigned surgeon doing their best to delay it, it’s outrageously incompetent peopleI’m

I was trying to get away from supporting Walgreens so I signed up for optumrx. What a shat show. I called to see where 3 of the scripts were only to be told they didn't show those. I have never had to interact with a pharmacy this many times. I have gone over the scripts multiple times since starting with them. Ef it I'm out. Customer service rep was useless.

I have called several times to transfer money from my old HSA to my new HSA. Representatives can't seem to help me and hang up abruptly. They sent me an email that I needed to liquidate. I did so. They gave me a reference number in the email. I use it. They don't seem to know what I am talking about, though. Although I have no evidence of this, I conclude that this is their way of hanging onto funds for as long as they can. If I have a choice, I will never use Optum. (I only use them because my previous employer did.)

I’m in their Westchester County NY service area. Every time I call I get redirected to an endless series of buttons to push for a service. All of the time I have to wait for a call back, when it comes I am speaking with a person who redirects me to a number that does not answer but asks if I want a call back, thus the circle begins. Some times the place they redirect me to never answers or the call is dropped. Some times the call never comes and I am back to calling once again. I AM FULLY DISSATISFIED WITH OPTUM, THEY BOUGHT CAREMOUNT WITH ITS FAILED SYSTEM, CAREMOUNT BOUGHT MT KISCO MEDICAL GROUP WHICH WAS WORKING MOST OF THE TIME AFTER THEY BOUGHT THE KATONAH MEDICAL GROUP WHICH WAS WORKING WELL. OPTUM needs to improve its overall customer customer service. MAYBE, JUST MAYBE OPTUM IS MUCH TO BIG TO CARE AS LONG AS THEY GET MONEY. THERE IS NO WAY TO WRITE, EMAIL OR CALL THEIR LOCAL EXECUTIVES - SCOTT HAYWOOD IS A NAME WE HEAR BUT IS NO WHERE TO BE FOUND. I TRUST SOME ONE AT OPTUM READS THIS AND DEIGNS TO REPLY.

Where do I begin? My debit card won't work even though the portal says active with an available balance. I can't get a hold of anyone who can help because their systems are chronically "down" or because they don't see what I see. Beyond that, their FSA experience is awful for seeking reimbursement for payments outside of the debit card that doesn't work anyway because the receipts don't line up perfectly with their expectations on bill clarity. I can't fix medical billing receipts! I want to say "it's a bill for a hospital visit very clearly....just because you don't like the hospital bill description isn't something I control. Stop making me jump through hoops!