OptumReviews of optumrx.com

I needed to consolidate two of my Optum accounts. Which should've been an easy job on part of Optum, took many hours of work, many phone calls, and eventually a certified letter to threaten Optum that if they did not help me I was going to report them to the Attorney General's office. I spent over 10 hours trying to get my two accounts consolidated. Unacceptable way to treat a customer who has been with Optum for many years now. The call center is full of people you can't understand (poor English) and when you ask for a supervisor it's still the same issue. They are hard to understand every time you ask a question, you get a different answer.

Optimum RX staff lies to get your business. Don’t trust anything that you are told.

They have become a money grab. I always try to schedule an early morning apt. Even doing this they are constantly late due to double booking. Today’s apt was 30 minutes after they open. He is an hour late. You figure it out. No matter what you come in for - they want a urine test. I am in for high blood pressure. Done need a urine test. Every test puts $150 in their pocket. Obviously the patients time has no meaning to them. This is an ongoing issue and today is definitely not the first time

Absolute horrible treatment from your level funded plan's claim department! Even from your managers! They are completely avoiding addressing issues.

Optum Health, formerly Caremount, is the worst now. Most of the good doctors are either not accepting new patients or have retired because they couldn't stand working for Optum. Since my doctor retired in January 2024, I have been trying to find a new doctor at Optum with good reviews and who wasn't just out of school or nearing retirement. It has been difficult, to say the least. On three separate occasions, I found a doctor with great reviews who met all my other requirements, and I booked an appointment only to get a call within 1-3 days from staff members, informing me the doctor isn't accepting new patients, which wasn't indicated on their portal. It happened again today, only this time one of the staff members I spoke to on the phone was very rude about it, and I lost my patience, prompting me to write this review. If you can avoid it, stay away from Optum; go to Northern Westchester or someplace else if you can. And if you can't avoid it, best of luck. I'm giving one star because that's the least I can give.

I needed to get a new script setup for delivery. Cindy did a great job in getting my co-pay card information attached to the order and connecting a Pharmacist, Will to assist with setting up the script timing for first dose. Both Cindy and Will answered all my questions and were extremely helpful in taking care of all of my concerns. Optum Specialty Pharmacy does an outstanding job of taking care of their clients in my experience.

Definitely cares about money ONLY. My prescription doubled because it's branded and not generic. Their only response was "too bad."

I gave it a 1 star, because I could not leave it blank. Ever since my Dr changed to Optum care, I can never reach my dr office. To speak to a clinic press 1, then dead silence and hangs up. I called Optum for assistance and report it. All I get is the run around and putting blame on my dr. No it's your phone system, is is horrible. Kept giving me the run around and not trying to address it. This group is completely worthless! I wish my Dr never joined this company that does not have it together. Reps are poor trained and it shows with the money they out into it and tbe worthless phone system. I should not have to go into the office every time, unless that is the goal. Get us to come in so that you can Bill the health care provider. If that's the case, watch out!