OptumReviews of optumrx.com

They are great if you have no need to communicate with them at all at any time. Once there is a problem or you have a question that is more complicated than the time of day, that is when it all breaks down. I have tried speaking with reps and using chat. Like most Filipino call centers, they are excessively verbose, continuously repeat themselves and really have absolutely no clue or capabilities to respond accordingly. It is bizarre. A rep can cut and paste a response but has no idea of the meaning behind what they wrote. There is a total disconnect. Calls are pointless and frustrating. Everyone has a limit on patience and these reps push that to the limit.

This is the worse company I have ever had to deal with in my life! Patient advocate , please why give people one when they do NOTHING to help make the process easier for you. It’s a joke! They get zero,0 stars for this review!

Terrible experience with this pharmacy. My son previously received his cancer medication from Walgreens Specialty Pharmacy and for a year the process was flawless. When it was changed (why I don't know) to Optum Specialty, I first had to spend over two hours on the phone to set up process of requesting the medication. Optum demands that someone must be home to sign for this medication. This medicine was delivered by Walgreens for a year without signing and with no issues. So now I must stay in my house all day waiting for these meds when I really need to be at my son's assisting him. Delivery can be any time from morning until 8 PM. I questioned several people at Optum about this and each one gave me a different answer - ask five people and you get five different answers! I am praying I can get delivery of this cancer medication back to Walgreens. I wish I could rate Optum Specialty Pharmacy zero stars.

I don’t know if someone from the company reads these, but I have found that if the call doesn’t go well with a customer service agent, they basically won’t hang up the line so that I can’t do the survey after the call. That happened today and I got put on hold when the call ended. That has happened in the past as well. They want their metrics to look good and your customer satisfaction goes down. However you are managing your call center staff, it’s not working.

Horrible five phone calls and chat messages and Rx for $400 that I don’t use shipped. I called straight away to cancel Rx before Rx went to shipping department. I was told it was canceled, removed from my profile and credit card. I went to the app still there. Hence I’ve called and messaged three more service reps. Now the medication is shipped although I have ref # from calling at 5am to stop it. Now I’ll be charged $400 and await a shipping label to return Rx. I was also hung up on. I was extremely calm until I was denied an email shipping label to get this resolved. I don’t want to pay credit card and wait for Optum to reimburse once this Rx is retuned. Btw this medication is over priced, it’s been around for decades no reason for the cost. Plus my profile already say I take the generic.

Unorganized slow shipping

I am surprised at so many negative reviews. Overall, I am very happy with Optum Rx. I have been using them for about four years and have about 6-8 medications on standing order. The website interface with United Healthcare AARP is good and they provide frequent updates on the status of refills via emails and text. Customer service and phone staff are based in the Philippines but are always courteous and responsive. Mail delivery is fast, usually within a week.

For years, I was shuttled from using a local pharmacy to various mail Rx providers, including Merck, CVS and OptumRx. OptumRx was the best; reliable, and when I had any problem I received fast genuine help from a representative. The absolute worst was CVS— never once did they get any prescriptions right. Whether picking up locally or by mail order, I received wrong meds, miscounts, prescriptions that were “put on hold” because they were duplicated (no, they were two meds needed for the same thyroid deficiency)— and they did not notify me of that, had to find out the hard way, when it never showed up! Merck was the middle— problems rare, but difficult to resolve.