OptumReviews of optum.com

Hello, I have been on the phone with customer service and communicated with them via email all week as well. I have requested for my phone number to be updated and to receive new FSA card. I was asked a serious of questions. Such as last transaction with date, where it was used and the dollar amount. Another question was to provide the last 4 numbers of my my fsa card. I explained that I can not log into my account due to the log in page displaying my old phone number. Therefore I can not receive the security confirmation code to get into my account. I also explained that I don't have the last 4 digits of the fsa card because as I mentioned to customer service I lost it. They said we can not assist you then. I provide my social security, date of birth, full name, phone number. This is normally enough for all other companies. I feel like I'm calling the IRS or trying to obtain A credit report. Customer service just hung up on me after saying they can't assist me. No care in the world that I have no access to my own account and unable to use my account for medical expenses. This is my account you can not hold it hostage. I have $2000 going in January. And I need access to my money!! I called two more times including a supervisor it was the same story. Who is supposed to know the information on top of their head. I'm sure I'm not the first that lost their card and changed their phone number. I then emailed customer service Amber Robinson. She asked me the same questions. So I spend HOURS to call my doctors and pharmacy to see when, where and for how much I used my card. I was able to get the last 4 of my fsa card as well. I should not have to go through all this. I provided the information to Amber. She had a couple of more questions but the email conversation went on for 3-4 days as she only replies after 9 pm once and then I don't hear nothing got another 24 hours. She then finally update my phone number. I try to log in and I am not receiving the confirmation code to my phone or via email. Now I am even more frustrated. I emailed her back to make sure she inputted the right phone number. I didn't receive a response since Thursday. Again yesterday on Friday I give customer service a call again to check which phone number was inputted and or if there is a system issue and that's why I'm not receiving the confirmation code and the representative on the one did not see to have a lot of knowledge. She continuesly put me on hold. Finally After 20 min she tells me I have to place a ticket with the tech department she can not update my phone number. I told her it took you 20 minutes to tell me this? Then I was another 10 minutes on the phone for her to create the ticket. The representative told me I would receive a call from the tech department. I never heard from them. One week later I'm still dealing with a simple issue. It is not complicated what I am asking. I complaint to my HR department about my experience. We are a big company and they are giving you a lot of business. I need access to MY account and money asap!!! I'm not spending another week with this issue or hours on the phone and email. As I mentioned you are not the IRS and you can't hold on to my money or not care that I don't have access to my account. I looked up Optums corporate contact information and did research on who is the CEO and VP. I will file additional complaints.

I have to say that Isaac is a CR with a great knowledge and easy to talk to. I was so upset when Brenda (condescending and nasty) treated me like I was an Idiot and HUNG UP !!!!!! on me and she can say bye-bye to her job because is a Flagrant Violation of the FCC what she did and after that HORRIBLE!! experience I call back and Isaac a very young man who treated me like 👍 👌 💯 and I said this because Isaac made my day

This company has the the worst customer service in supervisors I have ever seen they talk to you horribly they're disrespectful they're not helpful they talk over you that they try to perceive like they have a lot of power and if you make them mad they just hang up on you do not do business with them they lied to me about a gift card they told me I would have a $200 gift card they sent me a $50 virtual card which I didn't even ask for a virtual card and now they won't send me one through the mail and they told me that I selected a virtual card which I don't even know how to use the supervisors suck if you have a problem you never get it solved because the supervisor suck

Hard to be constructive when I have nothing positive to say except that I feel sorry for the people who work there. Optum's FSA program is a perfect example of what is broken about the US health care system. No document good enough to substantiate a claim---for example, I had to substantiate that my claim for prescription eyeglasses was legit by submitting not just the receipt for the glasses, or the receipt for the optometrist exam (the latter done in house at my HMO by the way) but the actual prescription. Oh, and if there is any claim for which they want additional documentation, they will suspend you Optima debit card. None of this is worth the tax savings. None of this is worth the billions they charge to administer FSA and HSA plans. A big, frustrating scam. Oh, and they claimed I had spent down all of my account last year, when in fact I had a balance and lost close to $400 via denied claims they recouped through deductions on my paychecks.

I have now been on hold for 1 hour and 5 minutes trying to reach someone in Mount Kisco, New York for what I consider an important matter that needs to be facilitated my my doctor’s office. When someone answers, they will NOT be from her office and they will put me through hoops. OPTUM IS AWFUL. Switch if you can. My doctor is brilliant but she is retiring. So many of her patients are leaving when she does.

Bellingham, WA clinic. 1 star is far too generous. I'm on my 5th doctor in 8 years. In a live appointment, I sit behind a computer monitor while the Dr. asks routine questions and types into my file. The only things physically checked are my lungs and blood pressure. When I have a specific problem or need, it's minimized if not ignored completely. In fairness, it was easy to tell that all but 1 of the 5 doctors really wanted to practice medicine to the best of their abilities. It was also painfully easy to tell that corporate policies severely constrained those desires. I'm not treated, I'm "assembly lined" in and out. I tried scheduling an in-person visit. The earliest possible was 3 & 1/2 months in the future. Tele visits have only a month or so wait, but how does a doctor examine a cyst on my leg via tele? It's a shame. The doctors want to do good, but as 2 doctors told me, Optum policies made it impossible for them to continue working there. Yes, I'm looking for another PCP.

I have been trying forv2 weeks to get on my account and I have used almost all names and passwords. I usually get someone limited in English language and they almost never trasfer me. My medication is all messed up,

it is impossible to get an appointment with anyone in Optum. I need to sse a neurologist appt in Oct, a 4 month wait. Have skin issues, possibly skin cancer, appointment in Dec a 6 month wait. I went through 3 dermatologists in 4 years. They all left Optum. Next appointment for my primary, next Apri 2025. My primary I have been seeing for years, left Optum. Their organization is terrible. I have to look for all new doctors and start over again this sucks...