Option CareReviews of optioncare.com

I’m so fed up with Las Vegas business office. How many times do I have to give them info so they can bill my Grant? Incompetent Staff. People are leaving due to business office. Pharmacy communication sucks. I’m seeing a new Neurologist because my other one moved and not practicing anymore. I get an IV infusion every 2 weeks without it or skipping my symptoms come back. I would think the pharmacist would inform me that I needed new orders for my infusion but needed to see my Dr. first and then Option Care pharmacy would send the order to be signed.So it was a rush job and I was embarrassed that I just met my new Dr. and he had to rush and sign the order. Talked to Jessica that I was unhappy that I wasn’t informed about seeing my new Dr. right away if I had not seen him yesterday I would have missed my infusion that is scheduled for tomorrow.I did raise my voice to Jessica the manager of pharmacy , she said we take good care of you….i said what ?! One time I waited almost 3 hours for my medication. She then said “ so you don’t like your nurses” OMG! She changed the conversation from her to the nurses!? I absolutely adore my nurse , Anna at Las Vegas clinic. Also Teresa the scheduler is awesome! I do have to admit that I’m getting my med from pharmacy at a timely manner now. Communication from Pharmacy would have prevented my stress and anger from them. 1 star to Las Vegas pharmacy because disorganized and communication to the customer sucks!

I have had my infusions at Option Care every month for the past year and have had so many issues. I'm at my wits' end. I need my medication and I'm trapped because this is the only company that my insurance will cover. Just a few of the main problems: -Rescheduling my appointment without telling me (until I show up) and insisting that I'm just crazy when I say I was scheduled -No transparency about my medical records -Saying I need labs when I just did them and insurance won't pay for them this soon -Harassing me about bills that are not itemized or clear or even correct (quite literally harassing me while the nurse is accessing me for IV and it's supposed to be a sterile environment)

This is a terrible company. I just got the final invoice on six weeks of infusion. It was $400 more than they told me it would be if you have any choice. Do not use this company.

I’m with option care for iv antibiotic supplies and a different homecare agency. First told me a high figure and I was going to have to go to a SNF as I couldn’t afford. When my daughter offered to pay to keep me in the home, I was told a different, higher fee. To woman’s credit (I’m sorry, I forgot her name), she got a lower price which was affordable. Thank her so much for that!! Then i ran out of dial flow tubing and it took 3 calls from me and 1 from RN for a call back. I got the tubing just a few hours before due. Told should be using tubing twice, when it’s very clearly marked Single Use Only marking on the iv bag. I am a RN and know it’s no longer sterile once used. Supervisor approved me getting more, but said homecare setting can use twice. Also, didn’t receive enough blue caps for my tubing. Will call today. This is my first homecare experience and it seems, imho, they should be more organized, but I will continue to work with them for a better experience.

They won't return calls, sent bill to wrong address even though they had correct address. Billing and customer service are terrible.

Not once, not twice, but three times I was given incorrect information, billed for a service I never received but what I did get was lots of twisted "facts" from the rep Sierra, and plenty of medical gaslighting. They stole my money for services never given and even after filing a complaint with the BBB they ignored the complaint and I never got my money back. Stay away from this company, they are thieves and do not care one bit about people who are chronically ill.

My 6 month old was admitted to the hospital as a direct result of their horrible customer service! My son's feeding pump has been acting up since we first got it, but I was usually able to reset it. This became more frequent, so I finally called customer service to tell them about it. They said they would get a new pump out to us. It arrived around 9:30 that evening. I had to exchange the pump we had to the guy dropping it off. I set up the replacement and it does not work AT ALL (and now the old pump is gone). Customer service is closed at this hour so I'm stuck. I spent the entire night refilling a 60ml syringe (every 2 hours) and slowly, manually pushing my son's feed into him. The following morning, I tried calling customer service. I was disconnected several times, left several messages and got nowhere. In the meantime, I set up the gravity feed set that they provided. Shortly thereafter, I learned: DO NOT USE A GRAVITY FEED SET FOR A BABY! The only method of controlling the feed rate is a very finicky roller valve. The rate would increase and decrease depending on his breathing. He fell asleep and his calm breathing caused a rapid increase in the drip until suddenly he began to projectile vomit and have explosive diarrhea simultaneously. I called his GI doctor and was advised to bring him the the ER and have him assessed. Also, at this point, that's the only way I can get him fed since I don't have a functional pump and cannot reach anyone at Option Care to help. The doctors even tried to step in and expedite getting us a new pump so that we could go home and they couldn't make any progress with the company either. So, my son is admitted to the hospital and given IV fluids and sugar to combat his dehydration and hypoglycemia since I've not been able to feed him and we're finally feeding him with their working pump until Option Care gets us functional equipment. A little more info: My baby has had a feeding tube since November 2024 and we were set up with Option Care for his supplies. We received our first supply order quickly but it's all gone downhill from there: Any time I call them, I'm on hold for at least 30 minutes and often get disconnected before anyone answers. I once requested, by name, 3M Cavilon barrier film to protect his skin and instead I received 1100 3x4" catheter dressing films that are completely useless to me. When he had surgery to change his ND tube to a GJ tube I was told that the new supplies would arrive before we were discharged from the hospital. Instead, the day after we left I received a call asking if I really needed those supplies and then they finally arrived 3days after we got home. Thankfully the nurse at the hospital sent us home with some extra supplies, otherwise as would've had to go back to the hospital while waiting for our Option Care supplies to arrive. When we finally received the new supplies they were useless. The extension tubes they sent (that I later learned leak half the time) had threaded connectors that our previously supplied syringes would not work with. I called and after 45 minutes was told I'd receive the correct syringes the following day. A week later, after not receiving anything, they told me there was no previous order for them and again told me they'd arrive the next day, finally 3 days later they did. I am now in the process of finding a new supply company, enough is enough!

This was a horrible experience, place was under staffed and were unable to get blood work each time! The big Boss seemed iratated that he had to help.