Option CareReviews of optioncare.com

Look elsewhere for services. Stopped services before a nurse arrived. Although a sweet lady that helped with set up to receive services. Afterwards, services with nursing was unprofessional and disrespectful. Recieved an email to address the problems in writing. A helpful tip is to place problems in writing and speak to a nurse first to set up an appointment for home services before medication arrives. Finally, you have other options for services, take them by asking your Dr. for a referral to a different company!

Horrible service. I had Sepsis and was on IV antibiotics. Called Option Care for help hooking up the IV. No call back after 12 hours and multiple calls to them. Missed my dose entirely and about to miss a second dose. I called the hospital and had an answer in about 10 minutes. AVOID "OPTION CARE" IF AT ALL POSSIBLE. If I could give zero stars I would. I should clarify that after 12 hours (and missing an entire dose), I was able to speak with a "nurse" who must also do daycare at the same time. I couldn't hear her over the crying/screaming baby that was obviously right next to the phone. When I told her that I couldn't hear her, and asked her to put the baby in another room, she told me to "just go to the emergency room" and hung up on me.

So far, I am extremely un impressed with the whole thing. I was told by my Option Care Rep Julie at Mayo Rochester,MN that supplies with everything I need would be delivered. Not delivered yet. I called 1 Option Care phone # and they don't answer. I call my Rep and wasn't able to talk to her. I then left her a VM saying I only had 1 day of formula left. No communication from Julie. About 08:30 PM I got a knock on my door. It was a very irate Option Care delivery person admonished me " you need to answer your phone!, there are other people waiting! First, I explained my phone had been charging. He kept trying to make his point. He didn't have any customer service ability at all. NO ONE treats me like that at my own house. Extremely disappointed so far.

Just really blunt, crappy customer service from start to finish. Amie Skinner was the Nutrition Care Coordinator we worked with and she just seems like she hates her job.

READ BEFORE USING OPTION CARE. I am an enteral patient, I have been getting my tube feeds, supplies, and pump/pole from Option Care for about a year and a half. I discontinued use a month and a half ago, and had been trying to get in touch with the enteral department to return the supplies. Over the course of a month I had called on numerous separate occasions and had not been able to speak with someone who could help. The billing department AND customer service reps continued to say they couldn't help and sent me to the enteral department. The enteral department seems to not have any live human who can help very often. Over the past month I had left 4 voicemails for the enteral department, had waited on hold on two separate occasions each time for an hour, and had sent 4 separate requests on their online contact request form. All of this to say, they are extremely hard to get in contact with. That being said, once I FINALLY got in touch with a live person at the enteral department, they did work swiftly to get my supplies returned. I requested to have the last bill removed as I had been trying to return all supplies for over a month, and the representative agreed to inquire with billing to see if they would remove the extra charge (for the month that the pole and supplies should have been returned). TBD on that. Outside of this issue, during the year and a half that I rented supplies there weren't issues. Ordering online was easy and supplies always came in a timely manner.

My husband was hospitalized a total of 17 days for an infection and was released from the hospital with a Pic line and needing antibiotic infusions for 6 weeks. Hospital started him with option care, stating that was our option and we were told his bill would be 140.00 a week for 6 weeks. I thought my husband was going to die with out the medication so yes, I signed. We have medicare and a drug plan as well as a supplement . Man many phone calls with many different people, didnt change a thing. Finally our insurance agent got involved, because Medicare told me that it was a medical necessity and should be covered. After several phone calls by our agent it was discovered that the order was being coded wrong and that's why it wasn't covered. Did this fix it, no. Our agent was told on the last phone call that, we agreed to pay. We finally, after over 800.00 talked with prescribing doctors office and was able to change the pharmacy and now it is covered all but 5.00. They know they can't get as much from medicare so they took advantage of our desperation and I signed under duress. This should be illegal and they should be ashamed of scamming money out of patients in this way.

Poor customer service for the enteral department. It takes forever for them to answer and when they do they have an attitude.

Absolutely terrible service. No one ever answers the phone or returns call. We have left multiple messages and calls are NEVER returned. This is unacceptable for a health care company.