Option CareReviews of optioncare.com

Well im on iv antibiotics not supposed to miss a dose but here i am no meds if this infection gets worse because of it i just might sue. I been trying to reach someone all day. Its impossible. I went to thier office in houma la. Today expecting to get my meds and supplies. Not only did i not get them but the nurse there did nothing to help me find out when or if they would be delivered. I was told to bring my own supplies in with me next time to change my pick line dressing and the saline and hep to flush... I called nola and they did not help me. Told me they would call me back in 15 min. Nothing. Its 10:47pm and no meds yet. I missed my dose for today. When they do deliver its always 10:30 pm or later. Im calling to get my meds tomorrow. From the hosp. And report this shifty company. They really messed me over.

OC is one of the most mis-managed medical companies I have ever tried to obtain services from. The left hand does not know what the right hand is doing, the communication is poor, management has understaffed them or they cannot find employees that actually care about their work. I did not feel like "Part of the Family" as their out going voicemail tells how you will be treated. Do not believe management when they tell you they are addressing these issues. Believe EVERY bad review here. I do, now that I've been dealing with them for a week. Avoid. I finally went to another provider as this company has bad management.

This review is based on Missy Quach. She is amazing! She helped me through the IV procedure. I fractured my shoulder with the picc line. She was very sympathetic & made sure I got my meds.

Does anyone at Option care's "Centers of Excellence" ever answer the phone or return calls? When they finally get around to returning your call, they want you to go to a different "Center of Excellence" than they used last month. Of course, the number is different than the preceding month so there is no caller ID. So it looks like any other spam call. Which brings me to -- Why are they expecting me to give my credit card info to a call center in India? So you try their online reordering, which proudly announces that the link has expired five minutes after they text you. The irony is that I have been with them 7 years and every month they make it more difficult. Another American company desperately trying to go out of business.

Two out of three deliveries were incorrect. The first failed to send saline solution and Heparin. The second delivery sent Saline Solution labeled as Heparin. Also the ice pack in the second delivery was thawed. If you try to call you don't know which number to pick. Most of the time you have to leave a voicemail message that they never bother to return. They need to staff their facility properly and hire people who realize that mistakes can cost lives!

The GOOD and the BAD. Good - They deliver my medication on time, the people on the phone and delivery drivers are friendly and try to be helpful. BAD - they send me items I don't need or want ALL THE TIME. I have called over 7 times to say "stop sending me X" (for example saline flushes, or heparin, or blood draw kits, or something else) and then the next delivery comes and the item I don't need is included. Someone gets charged for all this stuff I don't need, either myself, or the government or the pharmacy plan. Plus I have a ton of stuff to store or toss. Maddening.

RUN FOR YOUR LIFE, I CAN NOT BELIEVE THIS COMPANY HASNT BEEN SUED BY NOW....NO ONE EVER PICKS UP THE DAMN PHONE, EVER !!!.....MY BOYFRIEND GOT DEHYDRATED AND ENDED UP IN THE ER WHERE HE ALMOST DIED FROM DEHYDRATION, HYPOTHERMIA, LOW BS AND LOW BP....BECAUSE THEY DIDNT SEND US FEEDING BAGS... I REPEAT, RUN FOR YOUR LIFE, OR YOU OR A LOVE ONE WILL DIE.

Why is my wife being billed for charges before you even bill medicare? I've paid over eight hundred to option health care and they have yet to bill medicare. NOT PAYING ANOTHER PENNY TILL THEY BILL MEDICARE!!!