customer
READ BEFORE USING OPTION CARE
READ BEFORE USING OPTION CARE. I am an enteral patient, I have been getting my tube feeds, supplies, and pump/pole from Option Care for about a year and a half. I discontinued use a month and a half ago, and had been trying to get in touch with the enteral department to return the supplies. Over the course of a month I had called on numerous separate occasions and had not been able to speak with someone who could help. The billing department AND customer service reps continued to say they couldn't help and sent me to the enteral department. The enteral department seems to not have any live human who can help very often. Over the past month I had left 4 voicemails for the enteral department, had waited on hold on two separate occasions each time for an hour, and had sent 4 separate requests on their online contact request form. All of this to say, they are extremely hard to get in contact with. That being said, once I FINALLY got in touch with a live person at the enteral department, they did work swiftly to get my supplies returned. I requested to have the last bill removed as I had been trying to return all supplies for over a month, and the representative agreed to inquire with billing to see if they would remove the extra charge (for the month that the pole and supplies should have been returned). TBD on that. Outside of this issue, during the year and a half that I rented supplies there weren't issues. Ordering online was easy and supplies always came in a timely manner.