Option CareReviews of optioncare.com

My son came home from Univ Of Mich hospital after tongue cancer surgery with a trach and feeding tube. Option Care delivered nutren that day, however, had to call for IV pole and feeding bags. Now I can't get anyone to help getting more nutrition delivered, just keep getting put on hold and no one ever answers after getting transferred. He needs more nutren for his feeding tube. Need help but can't get it from them.

I just had a very scary experience with Optioncare. I was supposed to have a nurse come today for my refresher for my TPN. The nurse arrived at my house and could barely walk. I had to half carry her up the steps to my porch. I was in a cross because the tubing for my pump was stuck to the cap on my central line. I needed go unscrew it but couldn’t for the life of me get it off. When I finally got the horse inside she looked at it and decided we needed players to get it off. She had severe mobility issues with her hands as well so she couldn’t get the gloves on, much less pry the tubing off my line. My husband then needed two sets of players to get it off. But then the nurse said we needed to pull the old tube out of the spiked bag and I said the tpn was going to flow everywhere but she didn’t listen so then we ended up with TPN all over my hardwood floors. She then proceeded to set up my pump with the new tubing wrong three times before she got it right and then spent 10 minutes priming it because she couldn’t hold the button down go prime it. Asked my husband to use her players to get the tubing unstuck from my central line. She then flushed my line with saline but there were a bunch of air bubbles and as soon as she did it my chest was burning and I felt like I was breathing in Lysol. I was freaking out but she told me I was just all worked up and needed to drink water and calm down. The pain lasted about 2 hours. After my line was running my husband needed to supervise her out because she was waiting for a driver to pick her up but like I said she could barely walk and she almost fell down our steps so my husband had to help her to the car. The driver had to help her get in the car. She didn’t address the problem I had with my dressing so that was a waste. I called the after hour lines for Optioncare and was put on hold 3 times. At first they didn’t even have a record of me as a patient. I had to repeat this traumatic experience three times before being passed to the supervisor that I asked for from the start. Now I’m going into the weekend with my new TPN supplier feeling extremely unsafe. Do better Optioncare. I’m praying that Nutrishare can take over my care soon.

If you have to chose between option health and hospice I would go with the latter because you will likely be dead before you get your medications.

Option Care will not address my concern after multiple phone calls and mailing of documentation. I keep getting statement of past due for services a year ago. I was told all medicine, supplies, and in home nursing care was covered under Medicare and Supplemental Ins. I submitted Medicare Statements showing they billed for the medicine and supplies, but never billed services. They refuse to acknowledge my information and keep sending statements for past due services. A representative told me on the phone he would note my file accordingly, but they never pay any attention to it. This is the worst customer service and intentional disregard for resolving the matter. I am in poor health and their harassment for over year has further affected my health.

These people are the best. In Pa . Pharmacy you Name it you get taken care of the Fusion center in Camp Hill . The best nurses there are great Kim extra great. She went out of her way above and beyond to help me . And a caring Unconditional . The others great people friendly they really are. Real care there. And I suggest them to any one. . No Problem . There like family. There.

Option Care Jacksonville had me come to there "medical facility" at 9143 Phillips Hwy, Unit 300 Jax, Fl to remove my picc line because the nurse that came to my house got upset because I wasn't available before my appointment time Thursday at 3pm and since I was her last patient she wanted to start an early labor day weekend; with gloves on, picc line dressing kit open she dropped everything, grabbed her purse and walked out the door, left me hanging with no regard for my well being. The office manager with no staff available had me Uber Friday evening to there office to remove the picc line. I get there and this rude nurse asking me and who are you like if I was intruding. Barely put gloves on and half cleaned around my picc line and removed it with no gentleness at all. I ask where was she going to disposed of the infusion medication she took off and she said in the trash, to what I responded that medication needed special disposal methods. Option care did not even have a sharps container in that office and my bloody pic line went straight into a regular trash can. She ask the pharmacist about the infusion she removed from me and they said they didn't have the boxes to take it, that I needed to take my own infusion pump back with me. Ridiculous!!! Option Care Gainesville Pharmacy will have random uber drivers deliver medications at all kind of hours in the early morning, 1,2,3 a clock in the morning and they don't care if you miss a dose or not. This Company needs to be reported all the way Around. So please do yourself a favor and to the ones that don't have a voice and report this uncaring company. Someone needs to investigate and close this business, people need to stop using them and they need to get reported, because they are servicing patients that already are having to deal with a sickness or health issues while this people just care about there metrics and pockets. Please report them to all the appropriate authorities as many times as you need too, to your insurance and to whatever business refer them or suggested you to use them.

Option Care Health was supposed to have my supplies to me LAST Friday evening at the latest, 4 DAYS LATER I am STILL waiting for my delivery!!! I'm definitely thinking of finding out just who is in charge over this 3 ring circus and filing a MAJOR complaint!!!! The Pharmacist told me that the person that was tasked with assembling my order for LAST Friday "forgot, to do her job"!!! That should have resulted in her IMMEDIATE TERMINATION, did it?? I HIGHLY doubt it, knowing how Atlanta and the surrounding area is with trying to find good capable, COMPETENT workers!! BTW I called Option Care and was informed that my infusion supplies wouldn't be delivered until 3 O'CLOCK IN THE MORNING!!!!! These supplies should have been at my door BY NOON today because of their monumental foul up!!!!! I WILL BE CONTACTING THE HOME OFFICE IN THE MORNING AND I WILL BE RAISING HOLY HELL ABOUT THIS INCOMPETENT BEHAVIOR, AND LACK OF CUSTOMER SERVICE!!!!!!

Terrible company