OpodoprimeReviews of opodoprime.com

Grosse arnaque Renouvellement automatique de l’abonnement sans approbation de la part et sans vérification bancaire Impossibilité d’être remboursé des 99€ prélevé Attention car aucun recours possible

Got to the airport and was told that I didn’t have luggage on my flight even though my booking confirmation clearly stated that I did. I called Opodo and was told my only option was to pay the £467 and they would refund me. I had to do this for both the outbound and return flights so over £900. Meaning I had £900 less for my holiday. It’s been over 2 weeks now and I’ve still not had the money back. I was given a prime membership as a form of compensation but that’s an absolute joke. VIP customer service, yet no one answers the phone and you wait listening to a robot tell you the benefits of the service you already apparently have. I was told my refund would take 10 working days. Still nothing. Then after a call, that it would be tomorrow. Again nothing. Now I’ve been told I have to wait 72 hours as the refund hasnt been approved yet. I’d avoid using Opodo at all costs, non existent customer service, and no real apology or responsibility taken for ruining my flights and holiday. Its now been a month and i still haven't got my money, just pointless emails telling me "they're working on it"

Opodo Prime offers discounted hotels and flights for an annual membership fee. So far I have three problems: 1) They often do not include the cheapest airlines or hotel chains meaning their discounted rooms or tickets are dearer than others available without the membership. 2) On occassion I've found some brands, such as Premier Inn, more expensive via Opodo than when booked elsewhere. 3) On a recent trip I received notice from Opodo that they had changed my return flight times at the request of the airline. They subsequently used this change as an excuse to decline(steal?) my cashback from topcashback.co.uk

Waste of time and money. I originally became a member to benefit from a discounted return flight from London to La Rochelle. Despite numerous attempts, I was unable to do so and had to resign myself to booking directly with the airline. When I called to cancel my membership, I was offered a discount and a voucher as an incentive to stay. Fair enough, I thought — particularly as I was told the initial technical issue could have been resolved simply by calling their customer service. I decided to give them another chance. The real nightmare began when I tried to book and pay for four return flights abroad. The moment any issue arises, you are passed from one agent to the next, each with little expertise or authority to actually resolve anything. The website and the app appear to operate entirely independently of one another. It took an exhausting phone call just to clear an error message generated by my frozen fare. Despite repeated confirmations and reassurances, I was still unable to use the voucher they had sent me — leading to another call of two and a half hours, no fewer than twelve agents, and the same weary ritual of retelling my entire story from scratch each time. Kafkaesque barely covers it. The final irony? I could have booked the same flights directly with the airlines for the same price, or less. Needless to say, I have now cancelled my subscription.

I have just had £90 taken from my bank by opodo I called them and was told it was for joining Opodo prime after booking a flight a year ago. I didn’t agree to this as I fly once a year so it would be pointless after being put through to an Indian call centre I explained this and was told I would be called back within an hour. It’s been 5 days now and nothing so I was lied to . I called my bank as was told they can’t cancel the payment or any more they want to take as it is a recurring payment. So now they can charge me this every year. The only way I can stop this is by closing my bank account that I have had for over 40 years. I don’t normally write reviews but thought I should to warn others so be very careful booking anything through opodo and get everything in writing

I booked a flight with opodo that was offered at a discounted price if I opt in to their prime-plus subscription. I did opt in to the subscription as there was a very clear clause in their T&C that I can cancel the subscription with the first 15 days by their stated email(among other methods) without incurring any extra charges. They charged my credit card for both the flight and the prime subscription in a single transaction. I did boarded the flight. On the second day of the 15-day cancellation time window I sent them an email to cancel my subscription. The email should have been sufficient to express my intent, but they insisted that I call an international phone number. I didn't. They didn't process my cancellation; neither did they issue a refund of my subscription. I filed a dispute with payPal(which I paid through) and later with American express(my credit card issuer) to no avail. As I was just asking for a partial refund of the transaction(the part related to the subscription but not the flight), opodo always cunningly replied with the argument about the part that was fulfilled and consumed(the flight) and consequently successfully evaded the chargeback dispute. They're Gods and above the law; they're the new untouchables.

I would rate this below one star if i could. Absolute rip off where they enrol you into a membership by tricking you into booking a flight. They then charge you the full amount for the unwanted membership. This is a get rich quick scheme

Achtung Falle beim Reiseportal Opodoprime bzw. Opodo oder Edreams - diese Geschäfteinheiten firmieren alle unter dem Namen Opodo. Mein Fall des von der LH-Tochter Discover stornierten Flugs am 01.11.2025 wurde abgeschlossen. Obwohl Opodoprime von Discover den vollen Preis erstattet bekommen hat, hat Opodo einen Anteil von rd. 25% für ihre (erfolglose) Vermittlung einbehalten. Opodoprime, bei einem Jahresbeitrag von rd. 120 €, lohnt sich nicht. Es ist eine Abzocke: Die ausgewiesene Ersparnis kommt großteils durch den Ansatz erhöhte Kosten, u.a. von Zusatzleistungen, wie Gepäck, Sitzplatzreservierung etc, zustande. Im Vergleich zum Flugpreis der Fluggesellschaft bei Direktbuchung kommt, wenn überhaupt, eine minimale Ersparnis zustande. Man muss schon mehr als 10 Flüge/Jahr buchen, um den Jahresbeitrag überhaupt auszugleichen zu können.BEI STORNIERUNGEN ERHALTEN DIE PASSAGIERE, DIE MIT OPODO BUCHEN, NICHT DEN VOM PASSAGIER AN OPODO BEZAHLTEN VOLLEN FLUGPREIS ZURÜCK!!