OpodoprimeReviews of opodoprime.com

SCAM. Avoid this platform at all costs! If I could give 0 stars, I would. I was charged for a Prime subscription that I never selected or agreed to. I contacted customer service the very same day and was assured that I would receive a full refund. Two months later, I am still waiting. Since then, I have called countless times and spoken with at least 10 different agents in ONE DAY. Every single time, the same thing happens: I am placed on hold supposedly while they process the refund, only for the call to suddenly disconnect. It feels like a deliberate tactic to avoid resolving the issue. To make matters worse, one of the agents even laughed during the conversation, which was incredibly unprofessional and disrespectful. I have never experienced such poor customer service in my life. The complete lack of accountability, false promises, and endless runaround have been shocking. This is by far the worst customer experience I have ever had, and I would not recommend this platform to anyone.

I would strongly advise anyone considering Opodo Prime to read the fine print very carefully. I was unknowingly signed up to a 12-month annual subscription and had no idea I was being charged until I noticed the payments on my bank statement much later. The subscription was not obvious during the booking process, and the recurring charges certainly weren't something I expected. The biggest frustration came when I tried to cancel. The unsubscribe process is unnecessarily difficult, confusing, and time-consuming. A service should make it just as easy to cancel as it is to sign up, but that was definitely not my experience. After looking online, I discovered that many other customers have reported similar experiences with unexpected renewals and difficulties cancelling their memberships, which was disappointing to see. I won't be using Opodo again. Transparent subscriptions and straightforward cancellations should be the standard, not something customers have to fight for.

worst ever expiriecne fro travel! I just booked flight with google fligth suggested to book with opodo and prime was automatically added - almost not possibel to cancel yourself with app, very complicated service and call wait 30 min before indian support member pick up. They just hangup after trying to cancel membership. avoid this service and make sure you releted all your personal data from their system.

They charge an annual fee even if you used them once and then hang up when you call the number on their page to cancel subscription and there are not contact details. Tantamount to theft!

Customer service totally bad because different agents gives different information every times, on the other hand they complicated the process of buying ticket as my is being cancelled by airlines but they give me refund after discounts price where is legal that I would get full amount of money but they use of tricks and take the money from the ticket, eprime also have the same kind of problems, it’s really surprising that both of the compnay of a same platform.

I joined Opodo Prime in good faith..... utter shambles. They have links with known companies, according to my bank based in Cyprus, who carry out fraudulent activities. This was discovered by me when a company tried to take unauthorised money from my bank. So sadly what I thought was a great company is simply not. Avoid at all costs.

I strongly advise people to avoid Opodo Prime. I was charged without being aware I signed up to a Prime Subscription and when I contacted customer service immediately to request a refund, they refused to help. This feels like a company that relies on customers forgetting they signed up, rather than earning repeat business through good service. The cancellation process is frustrating, the customer support was dismissive, and there was no willingness to resolve the issue fairly, despite the charge being taken unexpectedly. A company that values its customers should be transparent about renewals and offer reasonable refunds in situations like this. Instead, I was left feeling misled and out of pocket. I will never use Opodo again and will be warning friends and family to stay well away. There are plenty of other travel companies that treat their customers with far more respect. Extremely disappointing.

I would strongly advise people to avoid Opodo and carefully check whether they have been signed up for an Opodo Prime membership. This first happened to me last year. Opodo charged me £89.99 for a Prime membership that I did not realise was active. I called them, explained the situation, and they cancelled the membership but only refunded half of the payment. Now, one year later, they have charged me another £89.99. This time, they claimed that I had another Prime membership registered under a different email address. That email address belonged to a company I previously did freelance work for and is no longer an account I use. However, my bank card was apparently still connected to it, so Opodo took another annual membership payment from the same card. Once again, I contacted them immediately. Once again, they agreed to refund only half. So, across two years, I have been charged twice for memberships linked to two different email addresses, despite already contacting them about the same issue last year. Instead of investigating properly and refunding the full unauthorised charge, they have kept part of my money on both occasions. In my experience, the Prime subscription process is not transparent enough, the renewal charges are not communicated clearly, and customer service seems more interested in offering partial refunds than resolving the problem fairly. A cheap-looking travel ticket is not worth the risk of unexpected £89.99 membership charges appearing months later. Check every email address you may have used with Opodo, check your bank statements, and remove your payment details. I will now be making formal complaints and considering legal action to recover the remaining money.