OpodoprimeReviews of opodoprime.com

Do not use this company. Last year I asked them to cancel my subscription for this year as it was too late to do so then. They agreed to, but have just swiped £89 out of my account and refused to refund it. Their claims to be able to find excellent flight deals are absolute rubbish. This is a scam - do not join up!

Con, awful experience on two separate trips. First one was trying to get a bike on the same flight. I then tried to book another trip, because I'd paid for prime. Booking experience wasted hours, was unsuccessful, website failed repeatedly, not cheapest flights, and prices rose during the process. Now trying to cancel Prime, currently an unsuccessful and painful, timewasting process, AVOID

Do not subscribe to Opodo Prime — getting a full refund is almost impossible I would strongly advise people to avoid Opodo Prime. I originally booked a flight to New York through Opodo in 2024 and was later charged for a Prime subscription that I do not remember knowingly agreeing to. When I contacted customer service, I made it very clear that I did not want the subscription or any free trial. I only wanted my money refunded and the membership cancelled. Despite this, I was only offered a partial refund, with the rest being replaced by a so-called free subscription period that I specifically said I did not want. The agent assured me that my request would be handled, so I believed the issue had been resolved. However, this year I was charged another £90, even though I had already explained the previous year that I wanted nothing more to do with the subscription. When I contacted them again, they still refused to provide a full refund. I was told I could either accept approximately 45–50% of my money back or keep the subscription. I repeatedly explained that I did not want the subscription and had no plans to use the service, but they continued to insist that these were my only options. They also told me I would have to wait up to a week for them to review my previous phone call, even though the situation should already have been recorded on my account. When I accepted the partial-refund option and asked them to cancel the subscription for me, they refused and told me I had to cancel it myself. They claimed the subscription needed to remain active until the refund was processed to keep my account open, which made no sense because cancelling a subscription does not delete the actual Opodo account. The entire process has been unnecessarily stressful, time-consuming and frustrating. I should not have to fight repeatedly for my own money after already telling them that I did not consent to continuing the membership. I do not recommend Opodo Prime. Be extremely careful when booking through this website, as cancelling the subscription and receiving a full refund appears to be deliberately difficult.

Nora was the best, she helped me with my issue and resolved the problem so quick and transparent. Thank you Nora, you saved the day.

Auch ich gehöre zu den Prime Geschädigten, die trotz fristgerechtem Widerruf keine Rückerstattung des Mitgliedsbeitrages erhalten haben. Der Abschluss der Prime Mitgliedschaft im Zusammenhang mit einer Buchung ist wahrscheinlich sogar ungültig. Ich werde mich der bevorstehenden Sammelklage anschließen.

Your last minute Prime declination surcharge is a rip off and should be illegal if it is not already so.

Very shoddy business practices, no notification of annual renewal and no option for a refund if you have missed the 14 cut off. It does not appear on Apple Subscriptions of your phone, so you actually have to google how to cancel it and make a call. I spent over $500 (AUD) for a $100 discount on a flight in 2023. I know it was my fault but their practices are quite deceitful.

Si vous utilisez Opodo, surveillez attentivement vos relevés bancaires. Mon expérience montre qu'un simple achat de billet peut être suivi de prélèvements récurrents extrêmement difficiles à faire rembourser DEPUIS 3 MOIS... Le 20 mai 2026, j'ai réservé un billet d'avion (référence 25084350582) pour un montant de 213,55 €. La réservation a été confirmée et le paiement a été correctement débité. Le lendemain, sans aucune action de ma part, j'ai reçu un e-mail m'informant que j'étais désormais abonné à Opodo Prime, au motif que j'aurais déjà bénéficié d'un essai gratuit quelques mois auparavant. Je n'ai jamais donné un consentement libre, explicite et éclairé à la souscription d'un abonnement annuel. Malgré cela, 131,88 € ont été prélevés sur mon compte bancaire le 25 mai 2026. Le plus grave est que d'autres prélèvements ont ensuite continué à apparaître, sans la moindre explication, sans facture et sans aucune autorisation de ma part : Au total, 1 982,61 MAD (environ 190 €) ont été prélevés sans justification. Le 23 mai 2026, j'ai demandé la résiliation immédiate de cet abonnement ainsi que le remboursement intégral des sommes indûment prélevées (RETRACTATION) conformément aux lois de consommations. Malgré de nombreuses relances, le service client s'est contenté de réponses automatiques et n'a jamais répondu sur le point essentiel : où est la preuve de mon consentement ? Aucune facture n'a été fournie pour plusieurs prélèvements et aucune justification sérieuse ne m'a été communiquée. Je considère cette pratique comme extrêmement préoccupante. En vertu de la réglementation européenne sur les droits des consommateurs, aucun abonnement payant ne peut être activé ni facturé sans le consentement explicite du client. Après plusieurs semaines de démarches infructueuses, je suis contraint d'engager des recours auprès des autorités compétentes, de ma banque et des organismes de protection des consommateurs. J'ai déja déposé plainte auprès de la commission européenne ( ECCFR-140431 ) et signaler cela auprès de SignalCONSO ( Gouv français), et j'engagerai un avocat pour déposer plainte auprès des autorités compétentes. La morale de l'histoire, n'entrez jammais votre carte bancaire sur le site d'OPODO ou GOVOYAGES, vous serez condamnés à etre prélevés à vie...et vous n'arriverez meme pas à supprimer votre carte des méthodes de paiements... Je cherche des cas similaires pour engager une action groupée en justice. Merci de me contacter.