OpodoprimeReviews of opodoprime.com

Avoid Opodo Prime Germany at all costs. This company is a complete scam. They took €119.99 from my account WITHOUT authorisation for a “Prime” subscription that was supposedly cancelled last year. At the time, they admitted the issue and refunded the money, but clearly their colleague never actually cancelled the subscription properly because they renewed it again this year and charged my account again without permission. Trying to resolve this has been an absolute nightmare. I spent over an hour on the phone being passed from one person to another, with every agent giving completely different excuses and contradictory stories: • “The system is buffering” • “We have a new system” • “Refunds take 28 days” • “It’s German law” None of them could provide written confirmation of the refund or cancellation. Just endless excuses, lies, and wasting customers’ time. This company operates in a completely dishonest and unprofessional way. Be very careful giving them your card details because they seem happy to continue charging people even after subscriptions are supposedly cancelled. A phoney company with terrible customer service and highly questionable billing practices.

joined prime once to book a flight, then stuck in prime membership for 2 years - automatic renewal impossible to terminate online. Cannot reach this company through any medium except calling and waiting for ages.

This company is a disgrace I cancelled my prime membership only for them to take the payment and now tell me that they can’t refund but will give me a credit on my account that means I can use this on their over priced flights Skyscanner all day long avoid this company

absolutely a rip-off company, tricked me into a prime membership. booked a flight with all possible extras to make changes free due to visa struggles. no mail contact, basic useless chatbot, can't get hold of a person, no phone number I can reach from the country I am at, had to beg family to make calls for me, stating extra costs never mentioned before, and contradicting the ads and mail. they want to keep 50%!!! after cancelling the same flight. didn't experienced those methods since 2005. stay away from this by all means!

I was forced to accept a membership of this scheme when booking a flight. They promised I could cancel at any time within the first month. When I tried to do so, I was subjected to half an hour of heavy sales pitch - the £100 annual fee dropped to £50, then £20, as they just refused to accept that I did not want to go ahead. Eventually, they took me through the cancellation process, but it was a painful process, and confirmation took some time to come though, during which time the agent continued to try to sell me their scheme, which would be no use at all to me, as a twice-a-year traveller. If you can, please avoid them. If you can't, remember to cancel within that first month.

Opodo/eDreams enrolled me in their Prime membership without my clear consent during a booking. When I called to dispute it last year, the customer service representative told me she "could not give me a full refund", leaving me with no real choice but to accept a partial refund and vouchers. I also explicitly asked for my membership to be cancelled. She confirmed she would do so. A year later, they charged me again. Same story, different representative. This time she offered me only 50% back (€45 of €90) plus more vouchers. When I pushed for a full refund and pointed out what had happened the previous year, which she could see in her system, she suggested reviewing the call recording, then immediately backtracked saying it was "over a year ago" and no longer possible. To add insult to injury: if you cancel the membership renewal on their website, you lose access to any vouchers they previously gave you as compensation. You simply cannot use them. They are held hostage to keep you subscribed. This is a textbook dark pattern. The membership is hard to find, hard to cancel, and designed at every step to extract money from people who never wanted to pay it. Customer service representatives are clearly trained to deflect, delay, and offer the minimum. I am now pursuing a chargeback through my bank and filing a complaint with the ACM. I would encourage anyone in a similar situation to do the same rather than accepting their "offers". Avoid Opodo and eDreams entirely if you can.

Opodo prime is a rip off and isn't worth a penny of what they charge for the subscription. They renewed my subscription for £100 without my consent and I asked for a refund on the first day of the renewal and they refused. Please stay away from them

keine Leistung, nur Abzocke. Wer über opodo prime einen Mietwagen bucht zahlt in Wirklichkeit doppelt und dreifach! Bei einer Reklamation..."kann man leider nichts machen und eine Rücküberweisung von bezahlten aber nicht erbrachten Leistunge ist natürlich in diesem System LEIDER ausgeschlossen!" Abkoche auf internationalem Pakett. Dreist und teuer, also bloß Finger weg!