CHRISTINE W.
Very Satisfied with Customer Service, As Well As Quality
I have been a very satisfied OOTDY customer for several years. I was recently surprised to find that the order shipped to me by OOTDY contained only one earring, not two. I checked to make sure the earrings in question really were supposed to be two and not a single earring, then contacted Customer Support. They very reasonably asked for photos of the inner and outer boxes and the inside of the pouch containing the earrings. The resolution was the OODTY offered me the choice of replacement, a refund, or customer credit for the value of the earrings. I had already ordered a replacement pair, so chose the customer credit. After all, I will continue to be an OODTY customer! I was very satisfied with the outcome of my request and look forward to continuing to be an OODTY customer.
Response from OOTDYSep 2, 2026
Dear Christine, Thank you so much for your kind words and for being a loyal OOTDY customer over the years. We truly appreciate your continued support and trust in us. We’re glad our team was able to assist and find a solution that worked best for you. Your understanding and patience mean a lot to us, and we’re always committed to making sure every customer has a positive experience with OOTDY. Thank you again for choosing OOTDY, and we look forward to being part of your jewelry collection for many more years! ✨ Warm regards, OOTDY Customer Care Team