Mona
Refund
I Bought earrings and ring. The ring didn’t fit and earrings too small. You have to request a return label for the return. I did email them many times, at first they offered a store credit. I requested a refund. I did email many times asking for the return label but no reply! After the company reply, I got the return label, and waiting for my refund to be processed!
Response from OOTDYAug 12, 2026
Dear Mona, We’re truly sorry for the misunderstanding and for the frustration this experience caused you. We completely understand how eager you were to complete the return after finding that the ring did not fit and the earrings were smaller than expected. We also sincerely apologize if our previous communication made you feel that we were intentionally delaying your return request. That was never our intention. When customers share concerns or are unhappy with a product, we sometimes ask for additional information so we can better understand their experience and collect valuable feedback for our product team. However, we understand that this process may have caused additional inconvenience in your case, and we’re truly sorry for that. We’re happy to confirm that your return request has now been processed and the return label has been provided by email. Please kindly check your inbox, including your spam or promotions folder if needed. Thank you for taking the time to share your honest feedback. Your comments help us recognize where we can improve, both in our products and in the way we handle customer requests. We sincerely appreciate you giving us the opportunity to address this matter. Best regards, OOTDY Customer Support Team