OnninestReviews of onninest.com

Response from OnninestOct 2, 2026

We truly appreciate you taking the time to share your experience, Caren! We’re glad to hear that our team responded promptly to your inquiry and was able to resolve the issue quickly. Providing responsive, efficient, and attentive customer service is very important to us, and we’re pleased that we could assist you and get everything resolved without unnecessary delays. Thank you for your kind words and for giving our team the opportunity to help!

Response from OnninestOct 2, 2026

We’re glad to hear that our team responded promptly to your email and worked with you to address the issue with your order, Alan! We appreciate you taking the time to share your experience. Providing timely communication and working toward a resolution are important to us, and we’re pleased we could assist with your concern. We hope everything is now resolved to your satisfaction.

Response from OnninestOct 1, 2026

We’re sorry for the confusion around the $9.99 Mystery Box charge and understand why you’d want clarification, especially if you weren’t expecting it with your Vermix Pro order. We’d like to look into the order details and make sure this is properly addressed. We’ve requested your order and contact information through Trustpilot so our team can locate your purchase and follow up with you directly. Once we have those details, we’ll do our best to get this cleared up and make sure your concern is resolved.

Response from OnninestOct 1, 2026

We’re sorry to hear that the mini air coolers did not meet your expectations. We understand your concerns about the product’s performance and the return process. However, we would like to clarify that the return requirements and instructions were previously discussed with you over the phone. These requirements are in place to ensure returned items can be received and processed correctly. Following the instructions is necessary for the refund to be issued, and they are part of our established return policy, not conditions added after your request was made. We also offered a 50% refund for you to keep the products as an alternative to returning them. Since you chose to proceed with the return, our team provided the instructions needed to complete the process correctly. We remain committed to processing your refund once the return is received and the required return conditions have been met. Our goal is to resolve this matter fairly and ensure the process is handled as clearly as possible.

Response from OnninestOct 1, 2026

We’re sorry to hear how frustrated you’ve been with your experience. We take concerns about our products, refunds, and customer support seriously, and we’d really like the opportunity to look into what happened and help get this resolved. We’ve requested your order and contact information through Trustpilot so we can locate your purchase and review the details with our team. Once we have that information, we’ll do our best to address your concerns and work toward a resolution. We appreciate you giving us the opportunity to look into this further.

Response from OnninestOct 1, 2026

Thank you so much for sharing this! It really means a lot to hear that you felt listened to and supported by our team. We know that when you reach out with a concern, you want someone to actually take the time to understand what’s going on and help get it sorted — so we’re really glad we could do that for you. We truly appreciate your kind words and your trust in us. We’re always here if you need anything!

Response from OnninestOct 1, 2026

We’re sorry to hear that the item did not work as you expected and that you feel it was not as described. We understand why you’d want to request a refund, and we’d like the opportunity to look into this properly, Dean. We’ll review your request and the details of your order so we can determine the appropriate next steps. We’ll get back to you shortly with an update and work toward getting this resolved for you.

Response from OnninestSep 28, 2026

We really appreciate you sharing this with us, Bob. It means a lot to hear that you felt you were treated honestly and fairly. We genuinely care about each customer’s experience, and we’ll continue doing our best to be transparent, responsive, and make sure any concerns are handled personally and properly. Thank you for giving us the opportunity to serve you.