The customer service is exceptional. They will work with you to ensure you are 100% satisfied
Response from OnninestOct 16, 2026
Thank you for sharing such kind words about our customer service, Jane! We truly believe every customer deserves to feel heard and taken care of, and we’re always willing to work with you to find the best possible solution. Your satisfaction means a great deal to us, and we’re glad to know you’ve had such a positive experience with our team. We appreciate your trust in us!
PP
Patricia P.
Review of the Mini Cooler
Review of the Mini Cooler
1. The mini cooler does not function as advertised whatsoever. It will cool 4 inches in front of the fan but then is quickly heated by the surrounding environment.. It definitely will not cool a tiny space in the back of a van.
2. I accidentally hit the button for a $9.99 surprise gift box. I never received a second box. There was a tiny cylindrical, possibly pipe cleaner in the bottom of the box, but I thought that was the free gift that they said was included again never received a separate surprise box.
3. Their website claims 100% money back guarantee which is an outright lie. I wrote customer support for the address to return and they refused to give it to me. They offered me 20% of my refund and keep the mini cooler. I don’t need something taking up room in my van that doesn’t work. Then they offered me a 30% refund. This is deplorable and shameful. They outright lied to get me to purchase and now will not give me a refund.
So this mini cooler is going in the trash for sure. I hope other people will read these reviews before getting scammed.
Response from OnninestOct 16, 2026
We’re sorry to hear that the mini cooler hasn’t met your expectations and that the refund process has added to your frustration. We understand how disappointing it is when a product doesn’t perform as hoped, especially when you purchased it for a specific purpose.
We acknowledge that you’ve already contacted our customer care team regarding the cooler and your refund request. We’d like to revisit your concerns about the return instructions, the refund options previously offered, and the Surprise Gift Box charge to see how we can move this forward. We take your concerns seriously and want to ensure your case receives a proper review.
We appreciate you bringing these issues to our attention and welcome the opportunity to work toward a fair resolution. Your concerns matter to us, and we hope to address them constructively.
RB
Robert B.
Very disappointed
Very disappointed. They claim to have sent the units to me but they never arrived . Tried to get refund but they also stalling out on that so am now getting my bank who issued my debit card to reverse the charges .
I do not recommend doing business with them .
Response from OnninestOct 16, 2026
We’re sorry to hear that your order hasn’t arrived and that you’ve been left feeling frustrated by the refund process, Robert. We understand how disappointing it is to pay for items you haven’t received, and we want to look into what happened and help bring this matter to a fair resolution.
We’d appreciate the opportunity to review your order and the status of your refund. Since we don’t have enough information from this review to identify your purchase, we’ve requested your order and contact details so we can investigate further and follow up with you directly. We take concerns like yours seriously and want to make sure this is properly addressed.
GS
Guillory S.
This company needs to be forced out of business
That's just it. I would rate my experience with your company at a one. Anyone reading this needs to contact their state office that handles consumer affairs and complain and send snapshots like I did against your company, you went from offering me 20% of a 118 that I spent with your company. And when you saw I wasn't playing, then you said $38. Then you brought it up to 50%, which amount to $52 until I put fire to your butt, and then you sent me $99. What was funny about that the same day? I received an email after saying all this other time. Keep the product, but we're gonna give you A percentage of what you paid, then you sent me an email.Today, you sent me my money back saying you want the product back.And once you get it back , it will determine if you give me my refund or not , put fire to their butt everybody reading this send everything as an email first, including all emails responses that you get from them. How you gonna tell somebody they can keep the product, but they're gonna give you a little bit of all that you paid for only to say, bring the pilot back to them, because now they know they're gonna be forced to pay you. Light fire to their butts Even the state attorney general's office filed a complaint and also with the federal trade commission fouler complaint it's a one final threat and I got all my money back. Not all of it, but the majority not 99I think it was like $92.\n Company like this takes people to play with that's why. Whenever you buy something online, you screenshot from the very start to the very end. That's gonna be your saving grace. I have a feeling Florida's going to do an outright investigation into this company and they'll be owing fines and fees for deceptive business practices as I'm pretty sure you were told to that you get a full refund if you're not satisfied. Not a percentage
Response from OnninestOct 16, 2026
We’re sorry this experience has been so frustrating, especially with the changes in the refund offers and the conflicting messages you received. We understand how important it is to have clear, consistent information when resolving a return or refund concern.
We have provided further instructions in our most recent email to help clarify the next steps, Guillory. Please refer to that email and reply directly to us if anything remains unclear, so we can review your concerns and work toward a clear resolution.
We take concerns like yours seriously and want to ensure the matter is handled as clearly and fairly as possible.
JK
Jackie K.
Useless unit.…
I ordered a product from a company called pest defense. I received a unit from a company called onninest. This unit does not do what it advertises. It has been a disappointment from beginning to end. I would like to return it and get a full refund.
Response from OnninestOct 7, 2026
We’re genuinely sorry to hear that your experience has been so disappointing, Jackie. We completely understand how frustrating it must be to receive a product that hasn’t met your expectations, especially when you were hoping it would solve a problem for you.
We’ve reached out to you directly by email so we can better understand what happened and help arrange the return and refund you’re requesting. Our priority is to make sure we do everything we can to put this right for you.
Thank you for bringing this to our attention. We’re hopeful we can work with you directly to resolve this and leave you with a much better experience.
TC
Todd C.
Stay way from this company
I decided to try the pest repellents. After checking out there was a charge to be a rewards member that I wasn’t informed of prior. I tried to cancel via their website with no luck as well as a bonus offer they got me on. I asked multiple times to have this removed via email as well with no luck. After I wanted to cancel the order they agreed to remove the rewards membership. I am still trying to return everything now due to the shady practices of this company.
Response from OnninestOct 7, 2026
We’re sorry to hear that your experience left you feeling this way, Todd. We take concerns about charges, offers, and the cancellation process seriously, and we understand why you would want clarification and assistance with returning the items.
We’re glad we were able to address the Rewards membership concern and have responded to you via email regarding the remaining matter. Our team is continuing to work with you directly so we can help bring this to a proper resolution.
We appreciate you giving us the opportunity to address your concerns and hope we can resolve the remaining issue to your satisfaction.
KH
KHanson
I didn’t receive a confirmation email…
I didn’t receive a confirmation email when I ordered online, which I thought was unusual. I called customer service and Rose was able to identify and fix the issue.
Response from OnninestOct 6, 2026
We’re glad Rose was able to step in and get this sorted out for you. We understand how concerning it can be not to receive an order confirmation, especially when you’re expecting reassurance that your purchase went through successfully. We appreciate you taking the time to contact us and giving our team the opportunity to correct the issue. We’ll also take this as a helpful reminder to make sure the ordering process is as smooth and clear as possible for our customers.
FH
frank H.
one month + still not DELIVERED.
one month + still not DELIVERED.
Response from OnninestOct 7, 2026
We’re sorry to hear about your frustration regarding the delivery of your order, Frank. We understand how concerning it can be to wait for an order and not have it when expected.
That said, our tracking records show that the order was delivered as of August 1. We also sent an email on the same date confirming the delivery status. We would be happy to look into this further and help clarify any concerns regarding the delivery.
Please reach out to our Customer Care team at 1-888-814-2188 with your order details so we can review the delivery information with you and make sure everything is properly resolved.
