Onitsuka TigerReviews of onitsukatiger.com

J'ai fait un achat sur internet et ensuite j'ai reçu un mail m'informant que je viole le règlement, et qu'ils se réservent le droit de ne pas me donner plus d'information. Pourquoi donc je "viole votre règlement" ?! Quand je serai remboursé ? Aucun respect pour vos clients. Aucun professionnalisme. Dommage pour une marque japonaise. Marque à fuir.

The shoes look great - although still waiting for delivery, and this is the concern. I ordered the wrong size inadvertently and quickly contacted their customer service department asking if the order could be changed. Standard response received - no sorry the order has been despatched. Three days later - still not despatched according to UPS. So basically the answer should have been - no we can't be bothered. So we have to wait for the original deliver - send back and reorder. Doubling (if not trebling) the carbon footprint of the delivery.

A 5 star service with a smile! I had noted a thin line crack on the shoe surface which I went in at Oxford circus branch to find a solution! They replaced my shoes with out any quibble! I was and I am very happy with my shoes, you pay the price but you are getting the best shoes, Very comfortable and great for walking! It has good grip

Beware very poor customer service,My order had delivery issues - took longer than quoted and then was delivered to the wrong address. The customer service did not follow up or respond to requests to do so. I realised reading the reviews that I am far from alone in this.

Good product but v poor buying experience. Website feels v slow and not v user friendly. Pymnt got declined several times for no reason before eventually going through. Took longer than expected to be delivered - about 10 days - which whilst is not that long, when it advertises UPS courier service you would think it would be quicker. No way of tracking the order that i could find, no emails or texts updating me of its progress. Appears was sent from Germany which you think could explain delay but ive had Nike ID shoes delivered from the far east (which require personalised printing etc) in quicker time. Will definitely think twice before buying again

Didn’t deliver on time - missed Christmas present. Terrible customer service. 9-5 mon-fri only.

Almost two weeks to deliver a product. Zero engagement from Onitsuka Tiger. Seems they just blame UPS and don't bother to keep customers informed. Not sure I'll buy from their store again - very frustrating experience.

I've been buying the same model from Onitsuka Tiger (the Mexico 66) for years. I believe I bought 7 of them, if not more... I loved the trainers and that's why I kept buying them, well until the last pair I bought. The prices have increased due to inflation and Brexit etc. but at the very least you expect the quality to be kept the same!! Well it isn't! The quality has deminished drastically !! the trainers started wearing-off in just a month's time, and I mean a hole in the insole wearing-off The quality is so poor it's barely believable.. (rapidly and badly wearing off outside and outside on a pair of supposedly leather trainers) Such a dissapointment from what I used to consider a favorite brand! Will not buy from this brand ever again! Shameful!!