Future MotionReviews of onewheel.com

My board bricked and after spending hundreds of dollars replacing the modules, come to find out the software will not allow the board to work unless it is fixed by the company themselves. I would have to ship it to California and they would charge me who knows how much to fix it. So I am stuck with a broken board that has completely functional hardware... Next time I'll go with a board where there is right to repair. Disappointing.

Appalling customer service. My onewheel stopped working after an update forced by future motion. After I contacted them with the fault code, they said it was acoincidence (!!!) and not their fault and I have to send the board over to USA at my own expense and pay for the repair as its out of warranty. To me they are heartless scammers who want to force getting a new board purchase.

Just look at all the injuries reported on these things and you will know their quality. The thing is, if something goes wrong with the internals, then you are going down. Connectors are unreliable (which is why they can’t say it’s water proof) and have reportedly one loose from normal riding. If you want something that can only be officially maintained in California and have the warranty invalid by any type of outside repair, then this is the board for you. There are many better options on the market that won’t dump you the second something fails.

Horrible customer service

They only care about you buying the board, after that they are very unhelpful. I wish I read all the terrible reviews before parting with my money! Boards don't last and at their price tag the customer service really should be better!

Lasted 1.5 seasons. Battery and motor failed, just out of warranty - paved pathway no hills. 2k cdn every time to fix.

The product is unparalleled, but their decisions aren't always consumer-friendly. For a Trustpilot review, I will say that I have only had good experiences with Future Motion in my four years of riding. I usually buy boards second-hand, so I don't always go through them. My Pint X broke a year and a half ago. I submitted a ticket, received a shipping label, and got the board back in the mail about 2 weeks later. This isn't a huge deal for me, since my Pint X was my 'other' board for riding with friends or doing random tricks I would want a light board for. When I got it back, they had replaced the entire battery module. Clearly, after 600 miles on that board, the battery must have a pretty severe design flaw to make it cut out so soon, but they honored their warranty and the repair was free. I have opted to go the DIY route for riding Onewheels in the future because I'm capable of making repairs on my own when needed, but FM provides a top-to-bottom easy solution for transportation, fun, and unique adventure! I would recommend a pint to anyone on a tight budget and wanting to ride. A Pint X is a better option for those who are skeptical but not on a budget - resale values for Pint X on the used market are closer to the new value. The GT is probably where I would point everyone over 175 lbs, who loves to ride very far, or with big feet. You can find them second-hand for about $1600 on the low end. I got mine for $1500 with 5 miles on it, came with a Hypercharger and everything! If you're a first-time rider, don't waste your money on a GT S-Series. Yes, those boards are fast, but it takes time to build muscle memory and balance to let you reach a consistent 20 mph, let alone 25 or beyond. Pricing for GT-S is through the roof because dedicated racers will pay any amount in sponsor money for the fastest board, not because it's more expensive to manufacture. (It's actually cheaper than a GT from the factory, considering it has 9 fewer battery cells and it shares most of the assembly line with the GT)

replacement concave footpads don't work reliably under 60F temperature. Constant disconnects and dangerous unexpected cut-outs. New pads are dangerous. Original footpad grip tape cannot be replaced without replacing $150 footpads. What a scam.