Future MotionReviews of onewheel.com

I’ve spent $3,547.51 on my Onewheel GT and its repair, yet the board has only 517 lifetime miles and is experiencing recurring problems. I purchased it in March 2023 for $2,489.75, including accessories and tax. In May 2025, I paid another $1,057.76 for an upgraded GT S-Series motor, a new tire, shipping, and labor. After barely riding it since that repair, the same symptoms have returned. The warranty has expired, and support offered troubleshooting and waived labor. However, I would still be responsible for parts and shipping. The current fault hasn’t been diagnosed, so I can’t confirm whether the replacement motor is the cause. What disappoints me most is how little reliable use I’ve gotten for the money spent. Support’s final offer did not address my concern about potentially paying for another substantial repair after such limited use. I’m disappointed with both the product’s reliability and the customer-service experience. I won’t put more money into this board, and based on my experience, I would not buy another Onewheel.

I purchased a $4224.54 OneWheel GTS Rally XL from Future Motion within the last week. It was supposed to include a charger plug to cover the charging port on the board, however, this was not included in the box shipped to me. When attempting to ask for a replacement charger from Future Motion, they obstinately claim that the charging plug was included with the packaging manifest, which it wasn’t. After sending pictures and explaining that there was no charging plug, they are refusing to provide a five dollar replacement part. Then when asking for a refund for the entire purchase given their atrocious customer service, I’m told “please provide the original shipping manifest for your return.” — how exactly am I supposed to do that if it wasn’t included in the first place? Their customer service uses this as a defense to then not provide me with either a refund or a replacement part, all of which is abusive retail. Seeking to warn others about this, so they do not spend their hard earned money on products from this company.

My experience with Antic has been extremely frustrating. Unless you have plenty of spare time to email back and forth, diagnose problems, and handle technical repairs every time you take it for a spin, I’d think twice before buying one. When defects have come up, Antic has treated them like an inconvenience instead of taking responsibility and helping resolve them. The tone has often felt like I’m being blamed before they’re willing to help. I’ve also had to provide repeated photos and reports and answer questions they already had the information to answer. After spending this much money, I expected a dependable bike and a customer support team that cares about their customers. In my experience, neither has been worth the price.

Sep 3, 2026. I just bought an antic bike from these guys. They overlooked a $5 charging cap on my order exceeding $3000. After I emailed them, they declined to issue a replacement. $3000 versus $5? It is a poor choice to deny an exception that might satisfy a customer spending a substantial amount. If I could return the bike, I would, given the absence of sensible customer service. Anyone purchasing their products should realize their customer service does not prioritize the buyer. Good luck with your unusual purchases, everyone.

This company sells defective products and won’t stand behind it, my battery went out, so they tell me, but who knows if they’re telling the truth or just ripping me off, they want $732 to fix it or tell me I can give them my $3000 board. My kid rode less than 15 miles in the time that we had it (got in winter, it rains a lot here) and it was stored in the house, not plugged in. They gave me a defective board and won’t stand behind it, don’t ever buy anything from this company. Biggest rip off ever. I hope this saves someone all the money I lost.

If I could leave a negative 10 star review I would purchase the GTS less than 200 miles on it BMS died by using their own charger absolutely no help was provided through the company wanted to charge me to replace it I have no choice now but to wait till I can vesec it myself this shouldn't be absolutely unacceptable

avoid at all costs. there are better alternatives out there now that actually have reasonable support options.

I bought the Future Motion Antic bike. I was part of the early orders and waited over 10 weeks to receive it. I occasionally commute it to work and back, all easy asphalt riding. I spent the money for the long range, with accessories I’m close to 4k all in. I only have 93 total miles on it and the brakes went out while riding. All the mineral oil is gone from the braking system. I reached out to customer support and they called it normal wear and tear. It’s quite ridiculous. Customer service is terrible, they asked for detailed videos and had me submit all the proof just to tell me it’s not their fault. Yeah, ok. I was going to get another one so my kids can ride with me. I’ll probably get The Rizzler instead, definitely not another Antic. It’s just disheartening they don’t honor the bikes warranty.