Future MotionReviews of onewheel.com

Had onewheel pint for 1 year, less than 50 total miles. It stopped working several miles from home. Sent it back to future motion who told me it was out of warranty and that the internal board needed to be replaced....at a total cost of $412. Given that I spent $900 brand new this seems totally ridiculous. Super bad business practice - those components should be made to last way longer than 50 miles. The "service" team actually said that using the board less is probably what caused it to break. ?!!?!? unreal.

Loved the product when it worked, but only used it less than 80 miles in less than 1 year, followed the guidelines given, and battery failed and board would not power on. Battery isn't included in the 1 year warranty. They want $500 to repair. Clearly a defect in the battery, and I would understand if it had a lot of miles or a lot of charging cycles but this one was meticulously maintained and is clearly a defect in the production. Purchased two units at the same time, one completely failed the other no issue. Dropped $3k and company won't stand behind it.

Only reason I don’t give them a one is because they made a ridiculously fun product, but a flawed one at that. Had my board for two months riding delirium and loving it when one day I crashed but not hard on the board. The board was much much slower to the point I was scared to push forward. I sent the board to one wheel fully expecting and problem only to have it returned with “no issues” the board then worked fine after it came back for some reason and just today it started to act sluggish even when I cycle through modes and manually set the board to delirium. I don’t want to send it in again because they try to get out of fixing the board or don’t offer any explanation as to why it may be happening. It’s incredibly frustrating and one of the worst customer service/policies ever and I work for the monopoly of the railroad so I know. Future motions needs to severely rethink their business structure and how they interact with customers who spend ridiculous money for a flawed board! Future Motion as a company is flawed, but the board they make is amazing, but has issues as you can read on any Reddit page about people complaining non stop about their customer service and board issues! I’m fine if it needs to be recalled or Refurbished just be straight with us customers and help us out when we help your company out buying $2k machines.

Was skeptical at first but honestly, most fun product I've purchased in a long time.

I bought 2 one wheels, and both broke within the first 3 months. Disappointed with the product.

The onewheel itself is excellent. The customer service is terrible. I've had 5 brand new fenders that were all junk and cranked and disintegrated bolt holes almost immediately. I contacted them with photos and they did nothing to correct it. They are $85 each plus shipping. I have an aftermarket fender now and its great. Going to last forever. Do not buy parts from them.

I paid for the pint and upgraded accessories. Received them and the super battery charger doesn’t work and they won’t replace it, said i could buy another one and give them the order number and get a Partial refund

Excellent product. Excellent customer service. Recommend. I had a few issues with shipping (all my fault). They were super prompt in replying and really helped me out.