Future MotionReviews of onewheel.com

Awesome product, awesome company!

The worst customer service imaginable. They sell an amazing product, with no confidence or support in their product. After 6 months and 12 miles my board's front sensor went out. I had an XR, an $1800+ board and because 6 months lapsed they wouldn't send me a replacement. I had to purchase a new sensor and because "they don't sell front and back separately" I had to purchase both. Then my charger stopped working, again after warranty. So I tried to take advantage of a holiday sale and buy a new charger since they are over $100 retail. They took the XR off the homepage and I selected the wrong charger. They refused to honor the discount and send me the correct charger, I had to purchase a new one at full retail. They don't stand behind their products that cost a pretty penny. I certainly won't recommend anyone purchase the money pit that is OneWheel. Firmly believe the product is amazing, a blast, but THE SUPPORT IS UNBEARABLE!!!

My one wheel stopped working alltogether after a couple months of regular use. I was prompted to solve the issue myself befor contacting future motion via future motion website. Ended up sending it in and they voided the warranty do to tampering they claim. Even though the battery, module , and circuit board” werent performing up to specifications”. So pretty much the whole board. And are now charging me over $ 800. Terrible experiance. I will cancel my GT order

Honestly, ordered the GT new model and excited to get it. Saw articles talking about 5-7 business days for shipping. Cost over 2,500 bucks. After placing it, see that it won't even be shipped u til January 27th. No thank you. Not gonna pay almost 3k and wait two months for a onewheel. Also, when trying to cancel, this company made it veeerrryyyy hard as there is no support at all beyond articles which suck and don't help at all. Had to go out of my way to locate any phone number to try and get ahold of someone. Was finally able to cancel this trash customer support and long wait after two days of trying to learn how to. Also, after reading about some the warranties, which look like trash for a 3k purchase, decided not to trust this and just use something that is time tested aka a bike. Don't waste your money and time. Other options are out there which have better warranties, much better customer support for a 3k order, and will be delivered quicker. Big thumbs down on this company. Just get an ebike for the same price.

Disgusting company, sueing companies making aftermarket modifications, actively and openly ANTI Right to Repair, its like they seriously hate the community and just really dont care at all if we like them or not, as much as i love riding my XR, what i love about it is my extended range battery my comfortable aftermarket footpads, my carvy aftermarket tire, the stock board is boring , go buy something else this company is going to put it self out of business by actively pushing the community away

Heads up! Future Motion only warranties their Onewheel for 6 months. That's astonishing for a $1,000 - $2,000 machine. It clearly speaks to their level of faith in the product. I purchased the Pint and after only 9 months and NO crashes the front footpad malfunctioned. There was no visible damage on the pad at all, but Future Motion refused to cover the cost of a replacement. 9 months and the product breaks from normal use? Pretty weak.

Overall it was a bad experience. The "Deep Shack" rack arrived damaged, and I requested a new one since it was a Father's Day present. I feel embarrassed for Future Motion. On a $2000 order I was offered a $10 refund If I will keep the rack. I got a response in an e-mail, "We pride ourselves on making quality products and want to make sure they arrive to you in good condition. Please allow us to make this right." With a $10 refund? Are you serious? I'm not looking for free stuff. That is why you got the damaged rack back even before you shipped the new one. On a $2000 order you tried to shut my mouth with a $10 rebate. Shame on you. If you so pride yourselves on making quality products and want to make this right you should offer to keep it and immediately send a new one. I would expect this from a Chinese company selling some cheap stuff on Amazon; they would offer $10 so I will not send a damaged product back. I would not expect this from Future Motion.

Horrible experience. The board has broken twice on me now. Each repair has costed me hundreds of dollars. The footpad sensor in the front is so sensitive if you look at it the wrong way it breaks. I would not recommend buying a one wheel and go with a Boosted Board or anything else!!!!! Buyer beware!!!!