Future MotionReviews of onewheel.com

They make great products when they actually work but the customer service is horrible and they are one the worse and most hated company I know. FFM.

Even 1 star is way too much if we evaluate the company by itself. Expensive board company trying to act like Apple but it is way worse (even Apple has right2repair ambitions now, not FM tho). THERE IS ONLY 1 GOOD THING ABOUT THIS COMPANY: The ønewheel as a product. Everything else is just about lying, suing, faking, and misleading. FM sucks.

I got into Onewheels about a year ago, and I love it. Awesome boards, amazing community, it’s just so much fun. What I’ve come to learn though is that Future Motion (company behind Onewheels) doesn’t believe that consumers own the products they purchase. So over the years, starting with later versions of the XR, then Pint and PintX, and finally the GT, they have been implementing software that blocks the customers (or anyone except Future Motion’s single repair center in CA) from being able to fix or replace some components. This includes the computer, the BMS, and the battery. Most egregiously, in the GT, Future Motion implemented a “kill switch” in the board to where if you ever unplug the battery - the board locks itself and shows an error that the board must go in for service. There is no way around this except to ship the board, on your own dime, back to them where they will fix the error and ship it back to you. This is wasteful (shipping cost, fuel, money for repairs) and isn’t even something that is needed. It was never present on any of their other Onewheels and no one ever had an issue. For that reason, I will no longer be supporting this company and I don’t think you should either, unless you want to spend upwards of $3000 for a product that once the battery dies in a few years, they won’t allow you to replace it yourself. It’s not rocket science, two connectors and you’re back up and running on their older boards. Very disappointed in where Future Motion is headed. For alternatives, look into UEC, electric longboards, scooters, e-bikes, and VESC. Plenty of other options out there that are actually consumer and repair friendly :)

They dont allow a simple thig as a battery swap. Think about it, battery, the thing that breaks the most of the times. Absolutely terrible.

Can't believe what a garbage company Future Motion has turned into. Worse than Apple has ever been. Trying to sue small businesses over _baseless_ "safety" claims (lies) and preventing any of us customers from repairing or upgrading our own boards. Literally if you even unplug the battery on the new board, IT BRICKS THE BOARD! And you then have to send it all the way back to Future Motion - not simply an authorized repair center or anything like that since they don't allow that... You have to actually ship it to them. I used to love this company. Now... I hate this company more than any other company. Selling all of my One Wheels and will never buy one again (unless a competitor arises, in which case I would buy theirs). The boards themselves are good but what the company is doing is just unbelievable. Just going to go with EUC's for the time being. Garbage, scumbag company. I hope you rot for what you're doing.

They want me to send my OneWheel all the way back to the US from Spain to replace the battery? No way. Screw you, Future Motion.

They're locking down their products that WE OWN so that we can't repair them ourselves. They only have one repair center in the USA and none internationally, yet simply unplugging the battery, even if you don't replace it, will FORCE you to have to send the product back. Stay away, I can't believe these plebs are worse than Apple.

Bricking the GT if removing the battery, and the only option to fix it is sending it to US, the only place you can repair it? For "safety readons"? Nice. Take my one star.