One MedicalReviews of onemedical.com

Trash since getting eaten by Amazon. I was with One Medical in 2019 before my supported insurance became unavailable to me. It was great; everything was really easy, I had a dedicated team of people who managed my stuff and getting questions answered was a snap. Since getting absorbed by Amazon and thusly enshitefied, that last feature has totally disappeared, and so far it doesn't feel like they really know what they're doing. My one visit, while attentive in person, still felt a little rushed and the sense that there's patient, available support has totally vanished. More importantly, the billed the wrong insurance company (that I haven't been with in nearly five years) and when I called to correct the issue & ask how to be sure it won't happen again, the guy on the phone basically said there's nothing he can do but correct it now. Fast forward to today when I've gotten a bill due reminder and called back, and I'm again told that there's nothing they can do about the automated notifications. Essentially, while more Panera rather than Taco Bell, this has become fast food medical care. Don't expect a helpful back end, any feeling of personal care or attention, or any other praises that predate their selling out to Amazon.

The "doctors", if your lucky to get one as most likely youll get a NP, will ask you to go to specialists and get tests done. They won't review the results and when you ask for a refill on meds relating to those results they will force you to have a doctor appointment and will charge you a doctor visit you to tell you that they need to review your labs. And i paid a premium for that too. Been a customer for a decade too. Seriously go get a real doctor. They won't try and squeeze you and they wont changes every 2 or 3 years. I shouldve known better when they couldn't keep their own doctors

This is not a full-service facility. When you book an appointment and bother to indicate that you want an X-ray, they do not tell you that they do not offer X-Ray services. But even more important, over 3 years, my personal care physician has left One Medical. All they seem to have now are nurse practitioners near me. I just cancelled, but am stuck with my membership until January next year.

My complaint is about one medical-seniors. I have been going to the bell rd/43rd Ave clinic for several years. Actually, I started out at a different location. There I had blood work done there and it took me almost 2 weeks to get results. I called the several times and was told the results were in, but I had to wait for the doctor. Finally, I had enough and asked for the manager, then I complained about the doc and all. After that, amazingly she found time to call me. Nice. Then about a week or so later, I got a call from them telling me that (get this) they had too many patients and had to move some to other clinic. So I got moved to this 43rd Ave clinic. Fine, I moved, guess I'm a troublemaker for wanting my blood results. Anyway, at that time appts were an hour long. It was nice not to get rushed-now it's half hour. Ok I can live with that. But now, after calling the call center, when I need it most, I find out they no longer offer rides to medical services. THIS is why they no longer are a clinic for seniors. Some seniors don't drive, some don't have anyone to take them places, I have used the service when my car broke down. I'm sure some people may have taken advantage of the service, I get it, but why not offer like 8 rides per year? Amazon cut everyone off with no notice. This was a very important perk that they just thoughtlessly did away with. Probably wasn't that hard of a choice--seniors or money. Guess which one won??? Also, I suffer from depression. Losing two members of my family put me in a deep depression. I felt like I had no one. IORA offered me help. The therapist I saw was really helpful, then she left. I had to start over with a behavioral therapist who was awful and didn't want to help me.(She kept mentioning other places I should check out). Then she left (laid off?) anyway I had to start seeing someone else. I've seen him three-four times online. Now he tells me that I can only see him for half an hour every two weeks!!! This is not how you help someone who can barely get out of bed some days!!! DO NOT COME HERE....there are better places than this and I'm done.

The app is fine, but getting help from an actual person is non-existent. Completely impersonal. Been a member for 8 years, because I liked my doctor who had a lot of experience BEFORE one medical. She retired, and now have I been bounced around between randos who won't call you back. They repeatedly screw up pharmacy refills, and I have been turned away by desk staff who can't interpret my doctor's lab orders. They can't even get in touch with my doctor while i'm there. That doctor left anyway.

One Medical charged me $549 for a 10-minute phone call with a PA who prescribed a generic antibiotic for a sinus infection... literally 10 minutes!!! That is a rate of over $3000/hour. They refused to recognize how ridiculous that charge was and refund it -- customer service is terrible, just boilerplate responses. Clearly Amazon has crushed whatever was once good about this company. I used to find it convenient and tech-forward -- in the last year I've seen the service decrease (poor hours, poor provider availability) and the charges like this one pop up. This is the end (of the begining) of getting healthcare through Amazon.

Look at Reddit. This is an AMAZON owned business, to make money off of the system provided with Covid to provide virtual care and insure providers are compensated. HORRIBLE service, no communication. Do NOT recommend. Partner and I both left 2 different offices. We tried them for 2 years, 2 different sites. All lousy care. No commitment.

At first you think it's easier. Great, you only wait 5 minutes, you use the app to schedule an appointment. But all of the impersonal corporate things about it really made me think good god why didn't I find a nice family practice? They cancel things, the HR people are really annoying to talk to, and they dupe you by saying you can do free video consultations but it's not the same thing as a virtual visit… I can't remember the two different things names' but one is like zooming with the person you'd see except you're home and you pay a copay for that, and that's not the same as the one that is free! so that is annoying… overall, once the shine wears off the fancy lobby you start to think, man this is kind of a soulless place and if your experience booking something on the app just works, then it can be positive, but if anything deviates (like if they reschedule you randomly or there's a billing issue or whatever), it's like going to the end of the TV set and seeing the cheap cardboard and stuff behind the glittery set dressing… I had some positive doctor experiences and some totally perfunctory not great ones… I scheduled a doctor's appointment at least 3 months out, and then now two weeks beforehand they just emailed to drop me … very annoying