One Legal | An InfoTrack CompanyReviews of onelegal.com

EDIT (7/10/18): I reached out to Lisa, who responded to my review below. She looked into my situation and confirmed they DO have a Shari on the production team, who was the person who helped me. Shari confirmed the situation I explained below. Tawana, a supervisor, called to let me know this information, and that they would be reversing the courtesy copy charges, even the third charge that was the correct one, and speaking with the customer service reps who previously contacted me and told me they would not reverse the charges. Thank you for your help in resolving this issue, Lisa and Tawana. I truly appreciate it. I usually have nothing but good things to say about One Legal, but a recent filing has changed my mind. I had a large Motion with supporting documents to file, as well as deliver a courtesy copy to the court. It exceeded the data limit for SF County e-filing, which I learned when I received a call from Sherry, who at the time I believed to be from One Legal. Sherry walked me through some steps for reducing the size of my files and said she was canceling my order at no cost. I had to resubmit my filing with a courtesy copy add-on three times. It turns out that the courtesy copy one-click add-on wasn't an add-on at all, but a separate order even though it was ordered at the same time, within the same screen, as the efiling. One Legal ended up delivering three courtesy copies to the court and charging our office for all three. When I explained the situation, they said that there was no Sherry there, that she must have been from the court, and they would not be waiving the two extra charges. Keep in mind, it's only 30 dollars per courtesy copy. It won't break our bank, but it also definitely won't break One Legal's. I explained that it was a miscommunication, we had been using One Legal exclusively for years, had spent thousands with them, could they not just waive the 60 dollars? To no avail. One Legal doesn't seem to care about gestures of good faith with loyal customers. They do their job well for the most part and the staff is usually helpful. This particular situation has changed my opinion on One Legal.

For the most part, One Legal is easy to use and the filed documents come back by the end of the day. However, on a couple of occasions, I didn't receive notice that my document was filed until a few days later; and one time, it wasn't filed at all. We had to send a runner to the Court with the confirmation that the order was placed 2 weeks earlier and the Clerk made it right.

One Legal is one of the best ECF vendors I've ever used. Customer service is very responsive and will work diligently with you to solve any problems that arise. Disclaimer: I have previously had many due to unforeseen problems on my end but the team at One Legal recognizes urgency and works tirelessly to ensure your docs get filed/delivered accordingly. Highly recommended.

Outstanding service

OneLegal is the best. It makes it much easier for solo and small firms to get things filed quick and inexpensively.

I would not use any other service for efiling, process service, etc. One Legal is professional and provide excellent customer service!

I have used One Legal for both court filings and process service. This company is staffed by friendly, competent and professional humans. I have enjoyed working with this company in the last few years.

It’s not so much One Legal I am unhappy with but it’s the process and no follow through by One Legal. I file a document through One Legal, but have to wait to get the conformed copy back from the Court? Now, 1/2 the time I am not receiving a confirmed copy back from the Court and have to call the Courtroom clerk. Why is One Legal not responsible for getting a confirmed copy back to me? Very frustrating!