One Legal | An InfoTrack CompanyReviews of onelegal.com

I recently submitted 3 orders for retrieval and copying of 3 court files. When I called back to change the orders to a rush status I was shocked to learn that you are unable to do a rush for document recovery orders. Besides being a Paralegal, I am also a Private Investigator and have done a lot of copying of court files all over the U.S. and Puerto Rico. I understand that if a file is closed and has been placed in archives, then it can sometimes take a little longer to obtain. However, those court files that are still on the shelf at a courthouse does not take that long to obtain and copy. Besides, the more difficult files can be charged accordingly. But to turn down an assignment because it is needed ASAP just doesn't make good business sense. The one file we needed quickly, I cancelled the order and went to Chattsworth to obtain myself the next morning. I arrived at 8:45 am and was back in the office (West LA) by 10:15 am. It was easy. Don't get me wrong. . .I like you guys. . .but, I'm just saying. . .

Concierge service less than desirable. Needed to get a filing done due to statutory limits. Court rejected our first filing so we decided to use the concierge service. Stressed that we were about at the statute of limitations, but took several days and several calls and two concierge agents to get the filing done. Normally we have little issues for filings but this one was an exception.

Fantastic service. One legal's perfect paperwork on process service is on the brink of beating my opposing counsel's bad faith trickery leading to perjured declaration. However, what happened next was One Legal's redundancy of service made me lose the case.

It’s not so much One Legal I am unhappy with but it’s the process and no follow through by One Legal. I file a document through One Legal, but have to wait to get the conformed copy back from the Court? Now, 1/2 the time I am not receiving a confirmed copy back from the Court and have to call the Courtroom clerk. Why is One Legal not responsible for getting a confirmed copy back to me? Very frustrating!

Very difficult to reach a customer service representative.

I have used One Legal before before they started servicing the Los Angeles County Superior Court and was very happy with the service especially the customer service. However, I have notice a decline in customer service when they moved in to Los Angeles and other areas. It is also impossible to contact them by phone to ask a question, which I suspect is their intention.

The program will freeze if I have too many filings in one log-in. Other than that I am pleased. The software is easy to understand and follow.

Questions are not answered promptly. I submitted an order prior to hearing and now that the hearing date has passed cannot locate an Order!