One Legal | An InfoTrack CompanyReviews of onelegal.com

After submitting a new bank on the payment methods page, the automatic refresh continued to show the old bank information. I made several attempts and called support. It turns out that after submitting the information, the webpage was not refreshing the updated record. After I closed the page and re-opened it, the updated record was displayed. After all that, I went back to my other window that had my filing with all documents uploaded and just waiting to be processed. I selected "continue," and the window just closed and took me back to the home screen; I had to start over again...I've never had these problems in the past.

DISASTER OF A WEBSITE !! THEY MUST HAVE BEEN ON DRUGS when put the website together. We are a high volume firm and are trying to move away from this disastrous operation. First, they are too cheap to store files beyound 1 year. Second, you cannot place an order by case number or by plaintiff's name. Their sorting / indexing is completely inconistent. Simply not reliable.

Not adapting to the changing courts. I got a filing rejected for lack of a wet ink signature, in SF Co, and asked customer support which filings they needed a wet ink signature for. They told me to contact the court. What exactly is your job, then?

If a problem doesn't arise while filing, you may be okay with this company. If a problem arises, good luck getting it resolved. I placed my order to file documents at 10:38 Friday morning. I heard nothing from OneLegal until Monday at 2:38, of course after their cut-off to file. Then when I tried to call I was the 17 person in line. Took 30 minutes.Next I was sent an email (told to "reply to all") to provide the new documents to be filed. The email was returned because one of the recipients mail box was full. Again I called and was 17 in line. Of course it did not get filed on Monday. Now it is Tuesday 10:15, no word from OneLegal had to again call their CS line. The only reason I give them two stars is because the several times I have had to call their CS line the representatives are awesome. That is the ONLY positive thing I can say about this company. And while they make you wait endlessly on hold they insult our intelligence by telling us over, and over, and over again that we should check online and maybe we can find our answer there. Like they think we would sit on hold for the 20-30 minutes it takes to get a CS person if we COULD find the answer online. At the very least they should stop insulting us when they force us to be on hold so long. I e-file with several companies and never wait on hold to talk with a CS rep for longer than 5 minutes. And in my search to find another company I have also discovered that they charge more than several other companies. With the bad experience with OneLegal I can only ask them "what do I have to lose by changing companies?" Nothing!

Lately some of my files will not upload to your site. I normally use OneLegal, but have had to use Janney & Janney to resolve my problem. Specifically, uploading a Notice of Change of Address form. It has been a problem for several cases - the same name of document. Frustrating.

Too many times our office has had to use another service for efilings because we have been locked out over past due invoices of $100. Sometimes invoices fall through the cracks. It happens. My issue is no one from OneLegal contacts us to let us know there are unpaid invoices and we don't find out until we are trying to file something. Today I had a last minute filing and missed the deadline because I had to use another service. I lost time changing my proof of service and contacting the other service. We have efilings in Orange County and San Diego all the time and I will not be using your service if I have the choice. I can't risk missing deadlines. Also, when I have called in the past to speak to your accounting department they have been less than helpful.