One Legal | An InfoTrack CompanyReviews of onelegal.com

Ordinarily I would be giving OneLegal dozens and dozens of stars. They by far over a similar named vendor are top-notch and on top of things when it comes to filing documents with the court. Process serving out-of-state is another matter. Instead of employing the same impeccable standards they have with handling court filings and process serving in CA, they so dropped the ball for out-of-state. It is understandable that when you have to rely on 3rd party vendors they don't have your same sense of urgency and standard of customer service, but that does not mean that OneLegal should adopt that lack of customer service and not update you to at least let you know that they are having difficulty with the person/vendor they were working with and then past the time that you had requested service to be effected, they don't recontract the order until after the customer calls numerous times and remains on hold on average for 20 minutes and sends multiple emails. VERY DISAPPOINTED! DO BETTER One Legal --- I HAD HOPES THAT THE EMAIL I RECEIVED FROM SUPPORT@ONELEGAL AROUND 9:42 AM TODAY ADVISING THAT I WOULD RECEIVE A CORRECTED POS OF SUMMONS "SHORTLY" WOULD BE REDEMPTION FROM THE CHALLENGE IT HAS BEEN TO GET A PROOF OF SERVICE OF SUMMONS WITH THE CORRECT PROCESS SERVER IDENTIFICATION. IN THE MEANTIME I DRAFTED A NEW ORDER TO FILE THE DUE DILIGENCE AND PROOF OF SERVICE BY MAIL - JUST WAITING FOR THE RETURN OF THE PROOF OF SERVICE THAT SHOULD TAKE ALL OF 5 MINUTES TO CORRECT AN ADDRESS AND PHONE NUMBER. WITH A NOON FILING DEADLINE I REQUESTED STATUS PERIODICALLY UP TO THE 10 MINUTES TO THE DEADLINE WITH ABSOLUTELY NO RESPONSE WHATSOEVER. AT 2:20 THERE WAS STILL NO RESPONSE SO I HAVE TO RESORT TO THE STANDARD 15-20 MINUTE HOLD JUST TO GET A LIVE PERSON AND THEN BE PUT ON HOLD AGAIN TO WAIT FOR A SUPERVISOR TO ASSIST. THIS IS DEFINITELY NOT BEST PRACTICES.

OneLegal gets the job done.... from e-Filing, paper filing & delivering courtesy copies to departments.

Highly Recommended for EF I've been using One Legal for the better part of a decade + and customer support has always been A1. Regardless of how problematic the service and/or filing, One Legal has been right there to resolve it. I also greatly appreciate the various webinars and customer knowledge transfer via the various published PDFs available on the website.

These folks did what another company failed to do; got people served! Very professional and efficient.

mission accomplished thank you

Fast, accurate and easy to use.

Until recently me experience with One Legal has been more than adequate. This has changed for the worse. Dealing with issues requires extremely long hold times with the customer service department. We almost always get a double digit number in the que. I recently has a service of process made on an important case in the office and it is now 28 days and counting that I have not received a proof of service despite numerous calls and emails. i am changing to another firm more dedicated to personal service.

Not adapting to the changing courts. I got a filing rejected for lack of a wet ink signature, in SF Co, and asked customer support which filings they needed a wet ink signature for. They told me to contact the court. What exactly is your job, then?