One Legal | An InfoTrack CompanyReviews of onelegal.com

Very disappointing when dealing with service of process. Consistent failures to timely serve documents, consistent failures to update electronic database re status, and customer service’s failure to accept ownership of customer concerns. Customer service will merely tell you that the issue needs to be escalated and cannot give you more information. No one takes responsibility for ensuring that issues are resolved, which means you are required to continue tracking the progress and calling back multiple times. I used Rapid Legal for years without any issues. They are generally more expensive but at least they take ownership of issues and one rep will personally work with you to ensure any problems are resolved. What’s the point of using a cheaper service when you have to spend hours in call queues and on the phone to resolve all the issues.

I have been with One Legal for more than 4 years now, and I cannot think of a negative experience with them. The only thing that I would like to see happen with One Legal is reduction on prices.

Something needs to shake OneLegal awake. It's customer service has plummeted. As we speak I am 40th in the queue for customer service. 2 years ago you get customer service immediately. Jobs are forgotten about. They fail to return calls. They don't get you back POS's unless you hound them. It's like they are trying to get you to give up. Something changed them about 2 years ago. Wish I could find an alternative filing service that served all the state courts.

Very knowledgeable presenters. Great way to get hard to find: bias, substance abuse, etc

One Legal always delivers!

Easy process, service is quick.

The company is very honest reliable and had good value for what they do for there clients.

Unbelievably poor service. I rarely have an experience like the one i have had with OneLegal. I hope writing this review results in an improvement of their customer service and website platform. I placed 6 service of process orders and paid the 3 day service up charge. Not one of the orders was served on time or within the 3 day period. They did not serve all of the document pages provided for service. Updates were not provided. To determine status of my orders I had to call in numerous times. Four of the services orders placed were on law firms in Sonoma County. Very straightforward service. The Law Offices are viable business, office locations are easily found, and hours are standard. I have had to call over 10 times to find out if service has been completed. I have been told 3 times that a supervisor would call me. Customer service representatives have offered to follow up with me by phone. I have not received any call backs. I would not refer OneLegal to anyone and will look for another service provider.