OncourseReviews of oncourse.com

I had a great experience with the HVAC technician (I believe his name was Scott). He was on time, called before coming, was very informative & put my worries at ease. He ordered the part I needed and was scheduled to come back on a Wednesday, but knowing temperatures were getting colder & I was without heat called me when the part came in several days early & offered to come install it that day! He did it very quickly and everything worked perfectly saving me from the cost of a brand new furnace this year! Very thankful for the communication, care, and efficiency with this technician and company!

Oncourse made the whole experience extremely easy and smooth. The claim submission was very intuitive, technical help and visit was scheduled immediately and took place in expedited fashion. The technicians came on time, communicated perfectly and provided all the possible explanations and recommendations.

They sent the company out right away. Hipps were very good at their job. Put my furnace in and got it running. Very polite.

Beginning August 18,2026 when I reported a sewer line back up into my living area nothing has been resolved. I have been given three (3) different claim numbers, discussed my problem with 14 separate agents, 4 supervisors and written a letter to the president of Oncourse. At my expense I solved the immediate problem and paid for the service after being advised by Tamara ( Oncourse employee) to submit proof of payment to claims and disbursement division located in Naperville, Ill. I was also requested to email a proof of payment to OHS Customerescalation1@oncourse .com. I was advised that KEEpe sent a representative from Flint to survey my situation. The report indicated the problem was fixed. The individual who arrived at my house had no ID, no proof of company he represented and no tools. I was also presented an opportunity to have the problem repaired at my expense. Wednesday 9/30 I was contacted by Herbert ( supervisor) from Oncourse. I was advised any needed repairs from my inside facilities to the City connection was covered by my policy. Herbert also advised me the claims department approved payment for the service I performed by a local plu7mbing company. Herbert also advised me I would receive an email confirming our conversation. As of now crickets. I have not received any notification as promised. If this isn't a con job then I don't know what is. PS There is more to the story. I was advised by Herbert and other supervisors that an external disc drive could not be received by Oncourse via UPS or Fed Ex. How is that possible. The disc I attempted to email to OHS.customerescelerations1 show a graphic camera view of the sewer line problems. Alexis from the Oncourse president's office also reached out to express her concern. When I returned her call I was transferred to a robot asking how I rated the Oncourse service. Really?

Customer service kept me informed of my appointment and delays. Technician kept me informed of what he was doing, disposed of used materials and left the area clean.

Patrick was very efficient. He got the job completed in a short amount of time, he also was very kind and professional.

expert technicians fast help

On course had arranged for a company to contact us quickly. Marion Plumbing contacted us, we told them our issue and they made and kept their appointment for the next day, They were professional and thorough explaining the problem and how it could be resolved. The work was done promptly. They were clean and were good at answering all our questions and concer