OncourseOncourse Home Solutions offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. We currently manage over 2 million service contracts including water line, sewer line, in-home plumbing, and interior electric line across the country for homeowners, utilities and municipal customers. Oncourse strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind.
Oncourse (oncourse.com) has 506 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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JOHN I.
The guy that came to my home was fantastic
Response from OncourseJan 22, 2025
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
Curtis J.
They arrived on time and were very professional, they completed the job and cleaned up after.
Response from OncourseJan 22, 2025
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
Mattie A.
I don't remember exact dates but called and Pivotal Solutions about my Refigerator and Washer. They sent out a repairman three times between late November and January. The 1st time they inspected the washer and refrigerator and determined that they needed part replacements. I decided not to replace the part for the fridge because I would have to pay money [which I don't remember being the policy in the past] but I did agree for a part for the Washer. On the second visit the repairman brought the replacement part for the washer, but said it was the wrong part, but he had been able to fix it anyway. That proved not to be the case, because the washer was stilll not working properly. I called again, a repairman came with another replacement part but was still not able to fix it. Finally they called and told me the washer would be "deemed" and I would be contacted for further instructions. [I'm still waiting] So I called the makers of the machine. They will come out and make repairs for which I will have to pay.
Response from OncourseJan 22, 2025
Hello, we understand your frustration and value your feedback. To discuss any questions or concerns you may have, you can email us at [email protected], text us at 630-534-9190, or visit us online at https://www.yourhomesolutions.com and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thanks.
JAMES P.
The repair man thomas All around good person, repair man and knowledgeable
Response from OncourseJan 22, 2025
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
customer
Came out and fixed issue right away
Response from OncourseJan 22, 2025
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
General M.
TOLEDO, Ohio (WTVG/Gray News) - An Ohio woman has been without heat for nearly a week during freezing temperatures in the area. Mary Lieter, 80, says her furnace has gone out, and a warranty company she's paid for 20 years is not addressing the issue. "l've always been able to take care of myself, but this is one thing I can't seem to take care of," she said. Lieter says she is worried as her days without heat are adding up. Old Spice ADVERTISEMENT RENEWING MOISTURE* "WITH DAILY LISE "It's all I need right now, I just need some heat in here," she said. When her furnace went out, she believed the warranty company, Oncourse Home Solutions, would be responsive to her emergency needs, especially after a recent two-month hospital
Response from OncourseDec 17, 2024
Hello, we understand your frustration and value your feedback. To discuss any questions or concerns you may have, you can email us at [email protected], text us at 630-534-9190, or visit us online at https://www.yourhomesolutions.com and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thanks.
Lisa S.
If I could give a 0 I would!!! How dare you to leave a 80 year old lady in a cold house and not even respond to her or the news report
Response from OncourseDec 16, 2024
Hello, we understand your frustration and value your feedback. To discuss any questions or concerns you may have, you can email us at [email protected], text us at 630-534-9190, or visit us online at https://www.yourhomesolutions.com and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thanks.
HATTIE W.
I was happy with the service and promptness.
Response from OncourseDec 10, 2024
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
