OncourseReviews of oncourse.com

On time knowable good work

Prompt, accurate service that delivered a perfect solution to my issue.

Work result experience is satisfactory. The only complaint I have is the discrepancy between the actual arrival time and the time informed to me on the phone. At 9:30, the technician told me they’ll be arriving 11-1pm; but at 10 am they were at my door. Having mobility issues, I was in a rush to change my sleeping clothes. My son who was sleeping let the in. They started to do the work and were done in less than 20 min. While I was going down on the stairlift. The head technician informed me what he did: tightened the toilet bowl to floor bolts and he changed the’ wing nuts’ between the tank & the bowl, saying the regular ones were better. Overall the work is . He explained what he did. My only complaint is the said time of arrival and the actuall time of arrival. This may not be an issue for normal customers but not for customers with disabilities like me.

I called and they were right on it No issue what so ever with the claim I'm glad I've had them for 9 years Only used them 1 time but it was worth it

February 5th ..Scott O. Repaired my furnace very knowledgeable and made sure he found the problem… I highly recommend him and hope I get him for repairs in the future.! His manager Jerry was here to check on him and oversee the job and was very personable Also!

Experienced technician, he was also courteous and explained problem and what might be needed in the future

Called to initiate a claim, Customer Service Representative (CSR) took info, explained process including a Pivotal approved vendor would contact me to set up assessment and eventual service as may be needed and that coverage dependent, customers typically may be subject to billable balance from vendor. Vendor contact, appointments and service went very well. Vendor great to deal with. Did receive a billable balance, which paid leaving $1K as what Pivotal would be covering. Later learned from Vendor that Pivotal had provided wrong information leaving me with the additional $1K balance. Called Customer Service to discuss and was told that did not have coverage yet CSR could not direct me to where in Policy this was stated. Said pages looked different from what I would have in hand . . . ??? Asked, regardless of pagination, in what Section number was it stated. CSR could not say. CSR understood my concern and opened investigation, saying that it was an internal process with no mechanism to inform customer about result and why they advise customers to call after 7 days. Again . . . ??? Please know that Pivotal CSRs were courteous and helpful to the extent, apparently, that Pivotal allows. But result ridiculous. Vendor acted upon information given to them by Pivotal where pertinent part of Policy language was provided to Vendor. Accordingly, believing there was $1,000 coverage, Vendor dropped bill reflecting such. Now I am stuck with surprise bill, CSR cannot share where in my Policy it says no coverage for my instance, and a private, in-house investigation is to occur where I will not be informed of result, nor any case/reference number assigned should I call after 7 days. IMO, Pivotal should take responsibility for their employee/manager who misquoted to Vendor 'all set, there is replacement coverage,' for this customer. Pivotal's communication/Policy reading error should not become my financial problem. Claim# 3904546

First I knew about this yearly check of pipes on gas lines. Great service by Shawn.