Oncourse Reviews | Read Customer Reviews of oncourse.com

Oncourse Reviews | Read Customer Reviews of oncourse.com

Oncourse reviews

506 approved reviews, newest moderated first

Kathy R.
Aug 22, 2025
I had someone who was great. in what he…
I had someone who was great in what he do. It didn't take him very long to find the problem. And he also help me understand what happened. Thank him very much. I will call on him again. He is a awesome man 🙏🏻🙏🏻🙏🏻🙏🏻
Response from OncourseAug 22, 2025
Hi Kathy, We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad the issue was resolved quickly and explained clearly. We look forward to assisting you again in the future. Thank you, The American Water Resources Team
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David P.
Aug 21, 2025
Disappointed
My A /C was replaced and it cost $8000 and the home warranty only covered $600. What is the use of even having it.
Response from OncourseAug 27, 2025
Dear David, We apologize for the confusion and frustration you experienced with your recent claim and reimbursement, and we regret that our service fell short in this instance. We will investigate this further and make things right. We will reach out to you within the next 24 hours so we can discuss your concerns in more detail. Warm Regards, The Oncourse Home Solutions Team
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Beverly R.
Aug 20, 2025
Good job
Did a very nice job..
Response from OncourseAug 20, 2025
Dear Beverly, We appreciate your positive feedback and are so glad you were satisfied with our work! Warm Regards, The Oncourse Home Solutions Team
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Dr. Linda B.
Aug 20, 2025
Went without Hot water for almost 4…
Went without Hot water for almost 4 weeks. Everytime I called I got a different person. One day things would be approved then Denied then put on hold. The worst experience with a company I have ever had. After 3 weeks of cold showers, I called the Insurance Commission and sent paperwork to support all the issues.
Response from OncourseAug 20, 2025
Dear Linda, We regret to hear about the issues you experienced, especially the lack of hot water for so long. We appreciate you bringing this to our attention and for sharing your concerns with us. I have assigned a case to our Customer Advocates and one of those agents is attempting to reach out to you regarding your claim and the process. We'll review your case to improve our service. Thank you, The Oncourse Team
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Dianne D.
Aug 9, 2025
Jose was so helpful
Jose was so helpful
Response from OncourseAug 12, 2025
Hi Dianne, Thank you for taking the time to write this review! We're thrilled to see that you had a great experience with Jose. Jose represents the best of us, and we are excited to serve you in the future. Warm Regards, The Oncourse Home Solutions Team
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Debra W.
Aug 8, 2025
I was without a washer for 4 months
I was without a washer for 4 months. I contacted the company and they sent someone out. The gentleman said he had to order a new motor. He came back and put the motor on and that didn't help the situation and he said he had to order another part. We waiting for a couple of weeks and no one showed up. After that they couldn't find anyone in our area that would come out. I kept calling and waiting and waiting. I finally got a supervisor on the phone and they kept trying to find someone to fix it. No luck! I finally insisted that they refund me what I had to pay for the motor and service fee. It took 4 months to get anything done. Over 38 phones called were made.
Response from OncourseAug 11, 2025
Hi Debra, We are truly sorry to hear about your recent experience with your washing machine repair This is certainly not the standard of service we aim to provide, and we sincerely apologize for the frustration this has caused. We would like to investigate this further and make things right. We will reach out to you within the next 24 hours so we can discuss your concerns in more detail. Warm regards, The Oncourse Home Solutions Team
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Jack
Aug 8, 2025
Very pleased.
Extremely polite, caring and helpful. My problem was quickly diagnosed and fixed. He explained the entire process of fixing the problem with me. I highly recommend.
Response from OncourseAug 12, 2025
Hi Jack, What a lovely review! Thank you for taking the time to complete one and sharing your experience with us. We are delighted to read that our technician quick and accurately fixed your problem and solved the problem in your home. We're here when you need us, and are excited to serve you again in the future. Kind Regards, The Oncourse Home Solutions Team
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Tommy
Aug 7, 2025
Great service
Great service
Response from OncourseAug 12, 2025
Hi Tommy, We're thrilled to see that you received great service. We pride ourselves on providing great service and being here when you need us. Thank you for taking the time to share your experience, and we look forward to continuing to provide great service! Kindly, The Oncourse Home Solutions Team
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