OncourseOncourse Home Solutions offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. We currently manage over 2 million service contracts including water line, sewer line, in-home plumbing, and interior electric line across the country for homeowners, utilities and municipal customers. Oncourse strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind.
Oncourse (oncourse.com) has 506 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Ellen S.
Scott was thorough, timely and friendly.
Response from OncourseJul 27, 2026
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 2 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Linda F.
Your customer service employee name Angie was the rudest employee I have ever talked to. I have had the warranty service for many years and never been talked to as she did.
Response from OncourseJul 27, 2026
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and will take the necessary steps to improve our communication with our customers. Thank you again for the feedback, we strive to improve with all feedback.
Billy H.
Rough job but he got it done
Response from OncourseJul 27, 2026
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Heather W.
Horrible customer service with this last call. I called back in 2025 to advise not to renew my service. I am to this day still being charged for the monthly service. I have continued to call and dispute the charges and always told to call Consumers themselves and tell them to credit my account and deduct it from my bill. However if you do that then you have a past due balance and get a shut off notice. So now I have paid a year worth of charges. The customer service rep I spoke to back in June 2026 said he saw where I called and told them not to renew my service and put in a request for a years worth of charges. Now being told it was denied because it was a valid service. How is it one rep can see where I said do not renew and officially cancel my account and now it is now showing in my account that I even called. Spoke to a manager and he was very rude, kept over talking me and refused to listen to what I was saying. Don't ever sign up for this service, they are horrible to deal with.
Response from OncourseJul 24, 2026
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Allan L.
The quickness of getting someone to come out and check our A/C. The guys were great and knew what they were doing.
Response from OncourseJul 23, 2026
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Marie A.
These Tech's know what they are doing very helpful Asetts ...........................................................................................................................................................................................................
Response from OncourseJul 23, 2026
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Roberta S.
On course solutions has dispatch telephone people who listen and assess a problem then assign an expert to resolve it. They scheduled visit with one. The expert was very very knowledgeable in due conditioner cleaning and checking for sufficient refrigerants, he added some and set my thermostat to a degree that carried cool air for the nextv3 weeks of extremely hot temps outside. I am thankful for this timely work and being given the indoor temp setting needed.z thank you!
Response from OncourseJul 23, 2026
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Eddie W.
Technician was on time, courteous, knowledgeable and performed in a detailed manner
Response from OncourseJul 23, 2026
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
