Mel T.
I thought there would be more personal & the extra super customized cost did not do me well.…
I thought there would be more personal interactions. I don't do well with email as I get 200+ spam emails a day & kept getting forced to communicate through email even though I asked not to. I spent well over $3000 on a gorgeous dress & veil. They kept nickel and dime ing me to death for absolutely everything. I paid the extra $ for the super customized size yet everything but the sleeves was good. The sleeves were so far off! I had to have them altered again. I understand a little adjustment. However the sleeves were huge! I know my measurements were correct because the seamstress took them. Overall the dress was gorgeous and everything I dreamed of, after I had to spend yet another $700 in more alterations after I paid the extra money for super customized. Not 1 person reached out to me to find out how satisfied I was just more spam emails constantly.
Response from Olivia Bottega | Online Bridal ShopSep 27, 2024
Dear Mel, We sincerely apologize for any inconvenience you may have experienced. We are delighted to hear that you liked the dress and the veil. We acknowledge your preference for communication through chat on the website and have taken note of this request for future interactions. We appreciate your feedback and will strive to improve our services to ensure a more satisfying experience. We are grateful that, in the end, you found the dress to be gorgeous and everything you dreamed of. We would like to extend our apologies for not reaching out personally to inquire about your satisfaction. Your input is invaluable to us, and we are committed to making things right for our clients. Warm regards, Olivia Bottega