OlivelaReviews of olivela.com

I could not agree more with the other reviews. Zero stars. This company and the customer service is horrific. I purchased a dress on December 23rd and returned it on December 29th. The return was delayed because the return address, by default, was wrong and had not been updated on the website. I was able to reach Joy in customer service and on chat, who promised my return would be processed soon. No refund yet. I will never buy from this retailer ever again.

I would give this company zero stars. The worst company I ever ordered from. Customer service sucks. When you call customer service, you will NEVER get an agent. It is always leave a message. And then it takes forever for them to return the call. I ordered 2 small items as Xmas gifts in OCTOBER and still waiting in DECEMBER to receive. You would think a company that sells OVERPRICED merchandise would give good service, but no. This company SUCKS! I will NEVER order from this company again.

This company is fraudulent! A purse has been ordered in my name and charged to my card that I NEVER ordered. I have contacted my credit card provider but this company does not answer their phone, do not return emails or respond to requests for help on their Chat format or Instagram messaging. SCAMMERS!

I returned a $2,000plus dress on the same day I received it. May31, 2023. I have yet to be refunded. August 10. They acknowledged receipt- no refund.

Do not use this company ever. Their customer service is horrendous. I have been trying to make a return for over two weeks without resolution or response from the company. Please beware do not use this company ever.

Pretty much a mess all-around. After I placed my order as a guest, I later went in to create an account to check my order status. The site wouldn't let me, kept saying that email was already registered. Okay, well maybe they automatically registered my email when I placed the order. When I clicked on the 'reset your password' link, the email never came. Never went to junk, nowhere to be seen. Requested several times, never sent. Sent an email requesting help; no answer. Sent follow-up messages on their IG account; no answer. Called their support line; no answer. Out of desperation, I clicked a random extension, happened to get an actual person, who was nice-ish enough but did follow through and get a tech to reach out to me regarding the account error. I did finally get my account set up. Fast forward several days to when I finally receive my package. I ordered TWO items. One was correct, one item was completely wrong. Not only that, they sent me an item below the cost of the actual item I paid for. If I had any faith in any kind of communication with this company, I would reach out and return the item. Instead, I will leave a review on all of their platforms warning people about my experience. STAY FAR AWAY. Horrible, horrible company. Needless to say, won't buy from again.

It’s been over two months my return and the item was confirmed in queue to be processed for at least 6weeks and it’s still not refunded. Constantly have to email customer service to check in. NOT RECOMMEND

Still have not received my return - going on 1 month. Non responsive, AWFUL company.