Shop designer women's clothing, jewelry, handbags, shoes and beauty. For every item sold, 20% of proceeds are donated to important causes within health and wellness, climate action and gender equality. Free Shipping & Returns.
Olivela (olivela.com) has 241 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Nathalie M.
Cheap, ugly clothing. Sizing all wrong. So disappointing!
Response from OlivelaMay 29, 2024
We're sorry to hear about your experience and appreciate your feedback. At Olivela, we strive to provide high-quality products and accurate sizing. Our customer service team will reach-out to you so we can make this right for you. Your satisfaction is important to us.
Joann
I have not received my item. I placed my order on 5.10.2024. The FedEx label was created on 5.13.2024. Per FedEx website my item has not shipped.
Response from OlivelaMay 21, 2024
We apologize for the delay with your order. It is our priority to ensure you receive your purchase promptly. We are currently looking into this issue. One of our Customer Service Representatives will be reaching out to you about this matter. Please rest assured that such delays are rare, and we are committed to resolving this quickly. Thank you for your patience.
Donna
Did not send the proper return documents. Still waiting ?
Response from OlivelaMay 21, 2024
We apologize for the inconvenience you've experienced. This is not the usual standard of our service. One of our customer service representatives will be reaching out to you, and we will promptly provide the necessary return documents. Thank you for your patience and understanding.
Customer
I felt deceived by the item I bought. It was displayed with another addition that was not included. I was under the impression, looking at the picture, that it was all one piece and that was what I was getting. Yeah, sure, it was posted on the page "Earrings sold separately" but this disclaimer was hidden behind an expansion, and I don't really feel like that disclaimer was adequately clear anyway since it all looks like a single item from the one image provided. I don't think I will come back.
Response from OlivelaMay 21, 2024
We sincerely apologize for the misunderstanding and any disappointment caused. We strive for clarity in our product listings and regret that this was not your experience. Your feedback is valuable, and we will review our product descriptions and images to make them more transparent. We hope you might reconsider and give us another chance in the future.
Kathleen
Great customer service! Quick, understanding, and provided immediate solutions!
Response from OlivelaMay 21, 2024
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our customer service team. Providing quick and effective solutions is our top priority. We appreciate your feedback and look forward to serving you again.
Janet
Your clothes are cute and I was excited to try a few things. The purse I ordered was too big and long but lovely quality and one of the two shirts was not a good color for me. It has been five weeks since I returned and have yet to receive a credit back to my credit card. I now have to pay the $2,000 plus charge or incur finance charges. As a result I would hesitate to purchase again. It takes way too long to be credited back, I have been working on this since April 10th and tomorrow is May 15th!
Response from OlivelaMay 21, 2024
Thank you for your feedback and for appreciating the quality of our products. We apologize for the delay in processing your return and the inconvenience it has caused. This is not the typical experience we strive for. A customer service representative will be reaching out to you, so we can expedite your refund immediately. Your satisfaction is important to us, and we will ensure this is resolved quickly.
Ja'nisha R.
I did not get a confirmation - tracking info email
Response from OlivelaMay 14, 2024
We apologize for any inconvenience caused by the lack of confirmation and tracking information. One of our Customer Care Representatives will be reaching out to you, to assist you with your concerns. Your satisfaction is our priority.
Mindy
Perfect delivery, great customer service for price adjustment
Response from OlivelaMay 14, 2024
Thank you for your kind words about our delivery and customer service! We're thrilled to hear about your positive experience. Should you need any further assistance or price adjustments in the future, please don't hesitate to reach out. We appreciate your support!
