John M.
You're taking a gamble with this product.
Take a gamble. Read the other reviews around here too. Either the product was received and people love it, or they had little to no communication with awful customer service, and an incomplete order. I had a nice back and forth with the awful customer service rep regarding my purchase missing items, and their response the entire time was "No, you got everything." over and over again. It was only once I close the conversation they said "Oh you don't want a ticket? You don't want to use that 1 year warranty mentioned nowhere on the product? Ok! :)" At any point during our 11 emails that could have been mentioned, but it wasn't. I don't know about you, but when a customer loses $80 to a company, the last thing they should be doing is getting mocked by the business. I will happily share our interactions with anyone who asks, so you can see what you're possibly in for. If you do order this product, I wish you luck in that you actually receive everything. I would also add you could easily get a 3d printed file and make this item yourself for less than $30 USD, seriously, look it up. Most expensive parts would be the metal rod for the stock (easily replaceable with something cheaper) and getting the grips for the controller. You'd probably get better quality too since they shipped it right out of the printer covered in the resin hairs that take minimal effort to remove, but I expect nothing less from the interactions with this company. I hope this review finds you onlookers, in hopes you take your business somewhere reliable, because this isn't the place. Edit: I implore you to read their response to this and know that the picture I sent had the parts missing, because I had not received them. Again, order this product at your own risk, and research other stocks! There are actually much better quality ones out there that I wish I had seen sooner.
Response from olenvr.comApr 24, 2024
Hello John, As you're already aware, we take a picture of the contents of every single package we ship to ensure we have record of what we shipped. Sometimes the mistake is on us, which we always do our best to make things right; other times, there are scammers out there who try to get free stuff from us. This is why we keep an image record, to make sure we provide the best service and don't get scammed. You claimed there were "missing items" from your package, and according to our image files you received everything you were supposed to (we sent the image in our email thread). After hearing that response you immediately started slandering us and accusing us of being scammers. You claimed we probably "kept items out of the box on purposed to avoid shipping costs". Regardless of how poorly you treated us, we offered to file a claim with UPS as well as a warranty replacement of your parts. We also asked for an image of the box to help with the UPS claim. You immediately declined to take a picture of the box and said "our business is concluded" and threatened us with the hopes of ruining our small business. For whoever is reading this, there's real humans reading emails and if you slander us and treat us poorly with no respect, don't expect us to treat you like kings and queens. We have not, and will never "mock" you or anyone else giving us an opportunity to provide you with a stock as you state. Whenever someone has a legitimate issue, and is respectful and patient with us, we do whatever we can to make sure we do right by that customer. John Martin, you were anything but respectful to us so we hope you reconsider how you approach small businesses trying to make a living. And as we mentioned before in our email thread (which you claim we didn't), your stock comes with a 1 year warranty and 15 day return policy (both stated on the product page and support page). If you don't like us, then return your stock for a refund so you don't waste your hard earned money.