olenvr.comReviews of olenvr.com

delay in shipping

I purchased the LoPro with quest 3 accessory. This is my first VR gunstick. I hate to leave bad reviews, and it's a shame because the overall quality of this VR gunstock is very good, but for the quest 3 it's not a good mix. Controller tracking was inconsistent while aiming (gun would aim slightly up or down on its own and I made sure to use physical gunstock setting for the game that I played), the grip button was blocked by the quest 3 attachment so I had to file it down just to be able to use it properly, and putting controllers into the attachment scratched the controllers, so now my controllers are permanently damaged and if I wanted to continue using it they would get more and more damaged from removing and reinserting the controllers over and over again. Game tested was Ghosts of Tabor. Short version, stay away from this if you have a quest 3.

Ordered 3 weeks ago april 4th, i know things are backed up and they kept increasing the days your stock could be made but at the time i had 8-10 business day. Its been 21 days (april 25) and still no shipping email (which is another 8 days) its ridiculous how my stock went from 10 days to not even ready 21 days later. I hope you’re ready to wait!

I give 2 stars because they aren't a scam, and they will send you a product and will work with you. If you are more patient than I am, you'll probably have a better experience than I did. I write this hoping OlenVR improves their QA, and their methods of dealing with customers because I see that their product has potential to be a very cost effective solution to the generally overpriced VR gun stock market I ordered my stock on june 5th, had an error on my part getting the address, took a week and a half, 3 emails, and a very earnest attempt to get some line of communication, as I'd assumed their customer service email had died or something. It took til the 11th to get any response, I was promised a tracking number by the 14th, it was the 19th when I received word that it was shipping and I'd received it on the 21st. On most occasions, I'd have to email twice with about 2-3 days between, I don't know if they had backend issues, I was told they'd had a lot of customers. and I felt I was as understanding as one could be. to explain where this went wrong, i have to explain how this is built. it is a metal bar with threads on either side, 3, or 4 pieces of 3d/resin printed pieces are threaded on to this bar, pressing the whole thing together and the rear part of the "receiver" has a female thread, where one would screw on a shoulder stock, which is an addon available with it which is just another metal bar with threads, and a piece of printed plastic. However, I do not know if these pieces are to be glued/molded to one another, or if the threads are supposed to line up to where it presses it together in a way that prevents my problem, but my gunstock game in mostly undone, the entire assembly was wobbly and freely rotating on the threads. I tried to shim it, glue it, used a vice and some very hot metal to try and get the threads to line up. I tinkered with this thing for about 2 hours a week for about 3 weeks. Now, I'm not a rocket surgeon, and I'm not claiming to be anything more than some nerd trying to plink some targets in virtual reality but I think if it was able to be fixed on my part, it would've been done. eventually, I had worked on trying to get the pieces to fit so much, one of the plastic pieces legit just broke. Now, you might be asking, why didn't you just return it? Well, had you read the whole review you probably wouldn't be asking that, but I will explain why I didn't. Seeing how it took them the better part of a month, and about 4-6 sets of double emails to simply get my address corrected, and a tracking number sent to me. whos to say it wouldn't be another 4-6 sets of emails before I got my replacement. whos to say they wouldn't leave my emails read but not replied, and lose my information? who's to say the glue that holds it together wasn't melted in the truck and that that wouldn't happen to my replacement and I'd have to go through all of that trouble a 3rd time? Not to mention the insistence that the customer pay for returns shipping. And just because every customer with an issue pays for their return, doesn't make it fair. I understand that a small company can't afford to drop the 15-30dollars shipping for every person who doesn't like the product or gets a jank one like I did, but if the work were put in to reduce the occurrences of that happening you wouldn't be paying for that very often. I'll close with this, I do apologize for my choice of words in some emails I've sent, I will not apologize for being upset with the quality of customer service and the product I received. I was genuinely excited to give my money to a small producer of seemingly quality gunstocks for a fair price, I was excited to not be charged $300+ for what is essentially an arrangement of tubes and 3d printed plastic. However the end result was a metal tube that sits in the corner that I think of any time I boot up a vr game. Also, some unrelated criticisms to the general design of the gunstock that I hope can be helpful. The index cups are much too flexible for the magnet's resistance it certainly feels possible for the cup to come off while disconnecting, they also don't seem to be angled right, as in certain games (contractors) the ingame gun has to be yaw'd about 30 degrees to feel 1:1. The cups' edges also run right under the second knuckle which can cause some discomfort. I'd intended on sanding it down myself I'm not particularly tall or long-armed, the stock has the length fit for an smg, and found trouble reliably gripping long arms (the AK in VAIL, or pavlov for example) If it's taking you a month to get these shipped out because of production speed, you should cut out some of the colors and keep goods on hand rather then produced upon order. End user wont see the stock during use anyway. TL:DR, customer service is unreliable and are generally rude to upset customers; rightfully or not, product shipped weeks late broken.