Mario
Worst customer service of my life
Worst customer service of my life. We rented a car in May 2022 at Rome airport. They sent us off with extremely bald front tires. We only checked for dents/scratches. We had noticed very low air in our tires after the first day, so we filled it. The next morning, same issue. We happened to be by a tire shop in a town, and they were surprised how bad the tires were. They had to be changed immediately. We called the rental company and they stated we could drive back to Rome and get a new car or that we could pay the E250 for 2 new tires and they would reimburse us. As Rome was already too far away, we paid. They did not reimburse us when we returned the car, stating it has to go through their head office. They gave us the contact information to send our request to. This was the wrong email and phone #'s for them so after several attempts of communication, with no response, i called them and they gave me a different email. Once again, I sent all the receipts and photos. After more than 25 emails, spanning 8 months! I finally received my reimbursement. Each time, i was asked for another proof of identity, until it looped back to what they requested in the first place! There was a complete lack of urgency to get this resolved. Really, the worst customer service I have experienced in my lifetime. Please never rent from this company as they are a complete failure. They use third party renters (in this case Discovery Cars) to hide behind. Discovery cars absolved themselves from all assistance stating they were a third party. I was persistent and it finally was resolved. I am wondering how many people just give up. Very unethical company.