OKOHOKO™ FASHIONReviews of okohoko.com

Response from OKOHOKO™ FASHIONAug 7, 2025

Wij verontschuldigen ons voor het ongemak. De vertaling van uw bericht laat zien dat u een blazer van linnen heeft besteld, maar dat u een groene blazer van slechte kwaliteit heeft ontvangen. Dit is absoluut niet de ervaring die we onze klanten willen geven. Wij bieden onze excuses aan voor deze fout en de problemen die dit heeft veroorzaakt. Om u verder te helpen, kunt u ons alstublieft het ordernummer geven? Zodra we de details van uw bestelling hebben, kunnen we de situatie snel oplossen. Wij willen ervoor zorgen dat u tevreden bent en zullen ons best doen om dit recht te zetten.

Response from OKOHOKO™ FASHIONAug 7, 2025

I am truly sorry to hear that the shoes you received were not as described, did not fit correctly, and that the refund process has been so frustrating. This is absolutely not the standard of service we strive for, and I sincerely apologize for the inconvenience and disappointment this has caused. I want to assure you that we are not a scam. We are a dedicated team that works hard to provide quality products and service. However, it seems there was a significant breakdown in communication and a failure to follow our proper return policy in your case. Our policy for items that are not as described is to offer either a 100% refund or a replacement. The option of a partial refund is typically offered as a faster solution to avoid the hassle and cost of return shipping. It appears that this was not handled correctly, and for that, I am very sorry. To help me investigate this further and find a proper resolution for you, could you please provide your order number? I am committed to reviewing your case personally and ensuring this is resolved to your satisfaction.

Response from OKOHOKO™ FASHIONAug 7, 2025

Capisco perfettamente la sua delusione per non aver ricevuto il suo ordine. La sua esperienza non rispecchia lo standard di servizio che ci impegniamo a offrire. Per poterla assistere al meglio, la prego di fornirmi il numero del suo ordine. Con queste informazioni, posso verificare immediatamente lo stato della spedizione e avviare le procedure per fornirle una prova di consegna dettagliata. Il nostro obiettivo è risolvere questo problema il più rapidamente possibile, sia che si tratti di un rimborso completo o di una nuova spedizione. Sono qui per aiutarla.

Response from OKOHOKO™ FASHIONAug 7, 2025

Thank you for contacting us and for sharing your experience. I am truly sorry to hear that the zip-up cardigan you received was the incorrect size, did not meet your expectations for quality, and that you have faced difficulties with our refund process. This is not the standard of service we aim for, and I sincerely apologize for the frustration and inconvenience this has caused. Our policy for a defective or incorrect product, which includes receiving the wrong size or an item that is not as described, is to offer either a 100% refund or a replacement. The fact that you have been refused a refund after multiple email exchanges is unacceptable and does not align with our stated policies. To help me investigate this matter further and find a proper resolution for you, could you please provide your order number? I am committed to reviewing your case personally and ensuring our policy is correctly applied to resolve this for you as quickly as possible.

Response from OKOHOKO™ FASHIONAug 7, 2025

I am very sorry to hear that you received incorrect items and that the refund process has been so frustrating. I want to assure you that a human is responding to you now, and I'm here to help. I understand your frustration with the partial refund offer and the confusion regarding the reason for your return. This is not the standard of service we aim to provide, and I sincerely apologize for the inconvenience this has caused. Our policy is clear: if you receive an incorrect item, you are entitled to a 100% refund. The partial refund option is typically offered as a faster alternative to save you the time and cost of shipping the items back. It is not meant to replace a full refund. I also want to assure you that OKOHOKO is not a scam. We are a dedicated team that works with passion to provide the best possible service to our customers. It seems there was a significant misunderstanding and a failure to follow our proper return policy in your case, and for that, I am very sorry. To help me investigate this further and find a proper resolution for you, could you please provide your order number? Once I have your order number, I will personally review your case to ensure you receive the full refund you are entitled to and stop any further shipments to you.

Response from OKOHOKO™ FASHIONAug 7, 2025

I am very sorry to hear about the issues with the dress you received. It's truly disappointing when an item doesn't match the picture or meet quality expectations, and I sincerely apologize for this experience. It is our policy that if a product is not as described, you are entitled to a 100% refund. It is unacceptable that you were told this was your mistake, and I would like to personally look into this for you. We take all customer feedback seriously and want to ensure you are treated fairly. Could you please provide your order number? Once I have it, I will investigate why you were not offered a full refund and work to correct this for you.

Response from OKOHOKO™ FASHIONAug 7, 2025

I am very sorry to hear about the poor quality of the set you received and the lack of response from our customer service team. This is not the standard we aim for, and I sincerely apologize for the frustration and inconvenience this has caused. To help me assist you, could you please provide your order number? Once I have it, I will personally look into your case and ensure your return request is processed promptly.

Response from OKOHOKO™ FASHIONAug 7, 2025

Mi dispiace molto per l'esperienza negativa che ha avuto. Comprendo perfettamente la sua frustrazione per aver ricevuto dei sandali che non può indossare e per la lunga attesa. Questo non è il servizio che vogliamo offrire. Il nostro obiettivo è sempre trovare la soluzione migliore per i nostri clienti. Per i problemi di qualità, come nel suo caso, la nostra politica prevede due opzioni: Sostituzione gratuita: Le inviamo un nuovo paio di sandali. Rimborso totale: Le restituiamo l'intero importo dell'ordine. L'offerta di un rimborso parziale viene solitamente proposta per evitare al cliente la fatica e i costi della restituzione, ma non dovrebbe mai essere l'unica opzione. Per aiutarla a risolvere questa situazione, la prego di fornirmi il numero del suo ordine. Appena lo avrò, mi occuperò personalmente del suo caso per assicurarmi che riceva il rimborso completo a cui ha diritto.