OKOHOKO™ FASHIONReviews of okohoko.com

Response from OKOHOKO™ FASHIONSep 8, 2025

Thank you for reaching out. We are truly sorry to hear about your frustrating experience. However, we have checked our customer database and we cannot find any record of a purchase under the name or email you've used. As a result, your accusations seem to be misleading. We would like to assure you that OKOHOKO is not a fraudulent company. We work with various suppliers, and our product descriptions are based on the information they provide. We always aim to offer high-quality products and excellent customer service. If you are a legitimate customer, please provide your order number or the email address you used for your purchase. We will then be able to investigate the situation and address your concerns immediately.

Response from OKOHOKO™ FASHIONSep 8, 2025

I'm truly sorry to hear about your frustrating experience. It's disheartening to read such a review, as it goes against our core values. We are a legitimate business, and we work hard to provide our customers with a positive shopping experience and high-quality products. We are not a scam. We take all feedback seriously, and we want to address your concerns. Please provide your order number or the email address used for the purchase so we can investigate your specific issue and find a solution. Our goal is to ensure every customer is satisfied with their purchase and our service.

Response from OKOHOKO™ FASHIONSep 8, 2025

Grazie per averci contattato. Mi dispiace molto per l'inconveniente con la tua collana. Come indicato nella nostra politica di reso per "motivi oggettivi" (prodotto difettoso, danneggiato o errato), hai diritto a un rimborso completo o a una sostituzione. Il nostro team ti ricontatterà entro 24 ore per finalizzare il rimborso o la spedizione di un nuovo articolo. Thank you for reaching out. I'm very sorry about the issue with your necklace. As stated in our return policy for "objective reasons" (defective, damaged, or incorrect product), you are absolutely entitled to a full refund or a replacement if you prefer. Our team will get back to you within 24 hours to finalize your refund or arrange for a new item to be shipped.

Response from OKOHOKO™ FASHIONSep 10, 2025

I am truly sorry to hear about your negative experience with your recent purchase. This is certainly not the impression we want to leave on our customers, and I apologize for the issues with the product quality and the cancellation process. I understand your frustration with the product not matching the description and the issue with your cancellation request. Our policy is to allow cancellations within 12 hours of placing an order. I apologize that your request was not honored and that you were charged and sent the item regardless. This is a clear mistake on our part, and I want to assure you that we are committed to making it right. I understand your concerns about trust. I want to assure you that we are a legitimate business and we take our customers' satisfaction very seriously. We are not a scam, and our team works diligently to provide the best possible service. To assist you further, could you please provide your order number? I will personally review your case and ensure a full refund is processed for you immediately, including the return shipping costs for the item. You can send the item back to us, and we will cover the return shipping costs. I sincerely apologize for the inconvenience and frustration you have experienced. We are here to help and will ensure this is resolved for you.

Response from OKOHOKO™ FASHIONSep 10, 2025

I am very sorry to hear that the dress you ordered did not meet your expectations and that the material was not as described. I apologize for this discrepancy and the disappointment it has caused. Our goal is to provide high-quality products that are accurately represented on our website. It is clear we have fallen short in this instance, and I apologize for the inconvenience. To assist you further, could you please provide your order number? We can offer you a full refund for the item, as this falls under a case of a defective or incorrect product. You can choose to receive a 100% refund, or you can opt for a partial refund and keep the item, as per our policy. I can also send you a replacement if you'd prefer. I understand your frustration, and I want to assure you that we are committed to resolving this issue for you.

Response from OKOHOKO™ FASHIONSep 10, 2025

I understand your disappointment with the product you received, and I apologize that it did not meet your expectations. We take great pride in our work and are always dedicated to delivering quality products and excellent customer service. Our team is working hard to improve daily, and we are certainly not a scam. We are sorry to hear that you feel we are not providing a refund. I want to assure you that our refund process is clearly outlined in our policy, which is designed to be fair and transparent. We offer refunds and replacements for products that are defective, damaged, or incorrect due to our error. For subjective reasons like a change of mind or personal preference, we offer a partial refund where you can keep the product or a full refund if you choose to return it. We value your business and would like the opportunity to address your concerns directly. Could you please provide me with your order number? I will personally review your case and find a solution that is in line with our policies and aims to resolve your issue.

Response from OKOHOKO™ FASHIONSep 10, 2025

I am very sorry to hear about your frustrating experience. I want to assure you that OKOHOKO is not a scam and we operate with a genuine commitment to our customers. Our other reviews are authentic, and we work hard to provide a positive shopping experience. I understand your concern regarding the shipping details. It's possible that the initial tracking information was delayed in updating, which can sometimes happen with our carriers, but this does not mean the item has not been shipped. I can assure you that our customer service team is composed of real people who are here to help and are not AI bots. Could you please provide your order number? I would be happy to personally investigate the status of your order and your customer service history. This will allow me to provide you with a clear and accurate update and a solution to your issue. We appreciate your patience and want to resolve this for you.

Response from OKOHOKO™ FASHIONSep 10, 2025

Thank you for reaching out to us. I understand your frustration and apologize for the experience you've had. This is certainly not the level of service we aim to provide, and I want to personally address your concerns. First, I want to assure you that OKOHOKO is not a scam. We are a dedicated team that works with passion and commitment to offer the best possible service to our customers. While we may not be perfect, we are constantly striving to improve every day. Regarding your refund request, I have looked into the matter. Our policy offers two options for a return due to subjective reasons, such as the size being too small or the material not meeting your personal standards: Option 1: Partial Refund Without Return This option allows you to keep the product and receive a partial refund. The reason we offer this is to help customers avoid the cost and time of shipping the item back to our international warehouses. This is what we initially offered, and the partial refund amount was increased to reach a satisfactory agreement. Option 2: Full Refund With Return If you prefer a 100% refund, you are required to ship the item back to one of our partner warehouses at your own expense. Once the item is received and evaluated, we will process the full refund. It seems there was a misunderstanding or miscommunication during your recent exchange. I apologize for any confusion this may have caused. To resolve this immediately, please let me know if you would like to proceed with the full refund. If so, I will provide you with the address to send the jacket back. Once the jacket is received and approved, we will process the 100% refund as per our policy. Please let me know how you would like to proceed so we can get this resolved for you.