OKOHOKO™ FASHIONReviews of okohoko.com

Under the Consumer Rights Act 2015, the retailer (you) are responsible for getting the goods to me intact and in my hands. That means you are responsible for refunding me if there’s a delivery failure or alternatively, arranging for a replacement delivery. This isn’t up for debate – I should be refunded. As previously stated leaving a parcel on a driveway is not acceptable. Why are you choosing to consistently ignore me and tell me that my parcel has been delivered? I am now taking legal advice in regards to this matter. Your customer service has been appalling. Please can you look into this as a matter of urgency for me? You have a standard reply to my emails telling me my item has been delivered. It was left on my driveway and to keep this as basic as I can I DO NOT HAVE THE ITEM! Please contact me to organise a full refund. I have paid my money to you and I don’t have my item! Why do you think it’s acceptable not to resolve this?

Offered leather product - what arrived was cheap plastic. Company first offered 25% refund. Even though they LIED about boots material and make. They have now refused to respond so that the window to return boots closes. *SCAM* DISHONEST

Everything feels like nothing but a scam. I initially placed an order sometime mid May for an item that I intended to use for a close friend’s wedding….Waited the whole month, no updates nothing. When I chased my case, after more than the promised period of waiting (14days) only then I learnt that the item that I had received from an anonymous company was actually from them( they admitted to have wrongfully sent me the wrong order, and promised to resolve it asap) I wasn’t keen as the occasion had already passed. I demanded a full refund but they denied me my refund. Siting they had already incurred some shipping charges. They forced me to just keep the wrong order and wait for them to send the right/ ordered product, I wasn’t too happy about that but didn’t have much of options as they insisted that they had already incurred some shipping costs and what not. 19 days later, still no updates nothing from them, I sent an email following up the matter, only to be told that the best they could do for me was to refund me with 50% of what they owe me. I mean really! am i crazy to be mad. Is it really fair for them to ask me to meet them halfway for their own mistake and incompetence on top of the inconvenience they caused me. This was the worst online shopping experience ever!!

My item has not been shipped and I asked for refund, they keep replying nonsense and basically stole my money

Do Not Use This Company Scam Warning! Do not use this company OKOHOKO I’ve been waiting for a replacement since 12th March as they sent me the wrong item and after wards they just send you lies saying thank you for your patience but nothing ever comes and they offer you 35% Refund do not waste your time or energy with such a useless company they have one intention to fleece you for your money they have no good ethics or integrity whatsoever be warned.

Arrived in 10business days ok thats fine but my denim tears shorts quality is VERY VERY BAD not even in cotton 😂 a whole ass string is missing there is only 1, look very off the 3d prints are bad and it looks like plastic. I asked a partial refund lets see ill keep yall updated. But dont order its absolutely G-A-R-B-A-G-E all the 5star are bots 😂shitty ass company

I ordered a pair of boots that the seller advertised as genuine leather. When I receive them, they were entirely made of plastic or some type of polyurethane. When I asked for a refund, they offered to give me a 30% refund. This was not acceptable as it was false advertising. I had to resolve my issue through PayPal. I do not recommend the seller because they are advertising falsely.

I ordered a "handmade Panama hat" in April. Nothing arrived until June 11. The hat was crushed in a plastic bag, not in a box as shown in the ad. It was tacky and made out of white fuzzy polyester that I would be embarassed to wear. When I reached out to the company that same day requesting a return mailing label, they asked for photos (which I promptly sent) and told me to keep the hat and accept a 35% refund. They have not provided an address for returning it, so I will mail it back to the sender. If I am not reimbursed, I will report them to the Wyoming Attorney General's office, consumer complaints division.