Happy C.
Awful cowboy boots
They advertised a pair of cowboy boots for £38 and they arrived looking completely different. The material was different, the colour was different, the boots could not even go on my foot as they had no zip or loops. When I asked for a refund, they asked for evidence and then said they needed to assess my case. They then offered a 15% refund, then 25% then 30%. I asked for 50% but have not heard back and they are now ignoring my emails.
Response from OKOHOKO™ FASHIONMay 5, 2025
Thank you for taking the time to leave your review and bringing this matter to our attention. We are truly sorry to hear about your disappointing experience with the cowboy boots you received and the subsequent communication regarding your refund request. We sincerely apologize that the boots did not match the advertised product in terms of material and colour, and that you encountered issues with the fit due to the design. We understand your frustration completely. We also want to apologize for the way your refund request was handled and any impression that your emails are being ignored – that is certainly not our intention. According to our policy, if an item arrives incorrect or defective, customers are entitled to a free replacement or a full refund upon verification with photo evidence. We aim to resolve such issues swiftly and satisfactorily. We are committed to making this right. Please contact our support team again directly via Live Chat on our website (the fastest way) with your order details. Kindly mention your previous communication so we can quickly access your case history. We want to ensure your case is reviewed properly according to our policy and a fair resolution is reached promptly. We appreciate your patience and look forward to resolving this for you. Sincerely, OKOHOKO CUSTOMER CARE