Earl S.
Slick marketing for what is really a pile of 💩.
I have been an Ohsnap customer for several years, including being a Kickstarter backer. I have kept hoping they would get better as they grew, but I am not sure that is their goal. I have seen improvement in their customer service speed, but, in all honesty, I would prefer to NOT have to deal with their CS team. That typically only happens when things go wrong. And many, many things have gone wrong. I have had to receive multiple replacements for every single item I have purchased from them. Not just one or two replacements, but up to 6 replacements on some items. It's great that they replace them for free, but it's ridiculous that they still have not figured out how to make items that are worth what they charge for them. The newest issue is the Nap 4 Luxe. I pre-ordered, and when I finally got it, it broke within a day. I immediately submitted a warranty replacement request, only to discover it will take more than a month to replace it. They have slick marketing, but their products are really just junk. They would be better off creating better products than replacing mine every time they break.